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DE Error on LG front-load washer

How can I access the pump and/or remove the front panel?

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  • mikedb66 Jan 12, 2009

    Yup, Repair tech coming out on Wed. but I'd rather save the $ and look into the problem myself. Thanks

  • Carl Schulzetenberg
    Carl Schulzetenberg May 11, 2010

    I have been having problems retriving some of the "Ask Me" questions from Fix-Ya. Do you still need this info?

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If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.


NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.


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Posted on Sep 12, 2010

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1 Answer

A "nd" code displayed,


How to fix a Samsung Washer nd washer error code. You can make this repair your self and in most cases without parts.
Let me explain what the nd on a Samsung washer control panel means exactly. The nd error code stands for No Drain.
When this washer error code comes up the washer will not spin either.

To fix this issue you will need to slide the unit forward to access the pump if there is no access panel on the lower front.
If the clean out access panel is on the lower front bail the water from the washer and twist the filter head counter-clockwise.
If the front panel does not have the access panel the washer will need to be slide forward.
With the washer pulled out the back access panel can be removed. With the panel removed, the drain pump will be visible.
Remove the two hoses on the pump followed by the two 7/16 bolts that mount the pump down. With the pump off, you can now remove the debris inside.

Put the washer back together and test for proper operation.
If the error code comes back this means that the pump is clogged again or the pump has failed and would need to be replaced

Feb 27, 2013 | Samsung WF206ANS Front Load Washer

Tip

Filter clear, but won't pump out. DE error code. OE error code.


If you have the "OE" error code, which is really a "DE" (drain error) code, and you have checked the filter and it is clear, then most likely the impeller has come off the pump motor shaft. You can disassemble and push it back on, but it will come off again. I don't know if some type of adhesive would work, but I just replace the pump motor.
Drain water from small drain hose (or by removing filter) Remove the screw in the plastic recess by the filter, then use a putty knife on the left or right side to pop out the recess. Remove two more screws holding pump body to front frame of washer. Pull washer about 18 inches away from wall and tilt it back to lean against wall. You can reach through the large hole in the bottom of the washer base to access the pump. There is a plastic locking tab holding the pump body to the plastic washer base, but don't worry if you break that, as the screws (removed earlier) will hold the pump back on just fine. Pump motor is held onto pump body with three more screws. Replace pump motor with a new one and reassemble. On a difficulty scale of 1 -10, this one might rate a 5.5 or a 6.

on Apr 21, 2009 | LG WM-2277HW Front Load Washer

1 Answer

Nd on screen will not spin


How to fix a Samsung Washernd washer error code. You can make this repair your self and in most cases without parts. Let me explain what the nd on a Samsung washer control panel means exactly. The nd error code stands for No Drain. When this washer error code comes up the washer will not spin either.

To fix this issue you will need to slide the unit forward to access the pump if there is no access panel on the lower front. If the clean out access panel is on the lower front bail the water from the washer and twist the filter head counter-clockwise. If the front panel does not have the access panel the washer will need to be slide forward. With the washer pulled out the back access panel can be removed. With the panel removed, the drain pump will be visible. Remove the two hoses on the pump followed by the two 7/16 bolts that mount the pump down. With the pump off, you can now remove the debris inside.

Nov 10, 2012 | Samsung WF337AA Front Load Washer

1 Answer

Washer says OE


That is actually a DE code (drain error) Open the access door on the bottom left on front of the washer, use the small hose to drain the remaining water out of the machine, and then unscrew the big knob next to it to remove the filter. If it is plugged up with anything, remove the obstruction and reassemble. If not plugged, you will have to replace the pump motor.

Jan 26, 2011 | LG WM-2277HW Front Load Washer

1 Answer

LG front load washer


That's actually DE (Drain Error). Clean out the filter behind the small access door on the front lower left side of the machine. The small hose is there to drain the water out first. If there is nothing in the filter, you may need a new pump motor. (pump impeller comes off shaft sometimes, requiring pump motor replacement)

May 06, 2010 | LG WM-2277HW Front Load Washer

1 Answer

OE error code?


That's actually a DE error code. (Drain Error) Open the access panel at the lower left on the front of the machine and use the small hose to drain out remaining water from machine. Now, unscrew the big knob just to the right of the hose and remove and clean out the filter. If nothing was in the filter, you might need a new pump motor instead.

Jan 29, 2010 | LG WM-2277HW Front Load Washer

1 Answer

LG front load washer has blocked drain line which is located in


take top off remove three srcews in back ..remove 4 screws hold control console ,,dont remove connection just flip console on top of drum,,make sure unit is unpluged..your looking at 4 screws across to panel remove them open door remove spring wire clip around the out sid bellows where almost there..now careful down in the filter acess panel remove the frist screw the filter cover comes off after the cover is out remove the pump filter housing screw..and last remove thebottom panel screw,,remov panel,,pump on left is drain pump..pump on right is recrulation pump

Dec 13, 2008 | LG WM3677HW 3.7 cu.ft. Front Load Washer...

1 Answer

Lg washer serial # 308kw00211


That OE is really DE (drain error). Open the access door at the lower left on the front of the washer. Drain remaining water using the small hose. (at least if it is not plugged) Unscrew and remove the large knob. Clean out filter. If filter was clean, you may need a new pump motor, or something may have made it past the filter and is jamming the pump impeller. You can remove the pump without taking the front off the machine. Do an "Ask Me" if you need to do that, and I'll give you further advise.

Oct 05, 2008 | LG WM-2277HW Front Load Washer

1 Answer

LG wm1814cw washer


No, there is no access to the drain pump other than by removing the front panel to get to it.  It is a job that can be done but you will need to spend some time to disassemble the machine to get to it.

Sep 04, 2008 | LG WM1812C Front Load Washer

3 Answers

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You do not have an "OE" error, you have a "DE" error. DE error is "drain error" which displays if the washer has not pumped out after 10 minutes. If there is water in the machine and no obstruction in the filter I would suspect that the pump impeller is bad, and you would need a new pump motor. (part # 4681EA2001D) Pump motor is located directly to the left of the filter, and can be accessed by tilting the washer back and reaching it from underneath. The pump housing is held onto the machine by three phillips head screws.

If you have "DE" error and there is no water in the machine that's a whole different problem I'll address if you say that's the case.

If you need good service, try calling a small dealer who sells and services the procuct line you are having a problem with. You can find LG servicers at us.lgservice.com but avoid the utility companies, A & E, Sears, and all the big guys who try to service every brand but often times are not very familiar with your brand.

That should help. Carl S., factory authorized LG technician for over 10 years.

Aug 25, 2007 | LG WM-2277HW Front Load Washer

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