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Re: printer will not print all information /missing...
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
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On your computer locate your printer in control panel.
Right click on your printer and select printer preferences.
You should find maintenance and try printing a nozzle test.
If you have blank areas I suggest a head clean or two.
NEVER do more than 3 in a row!
You may damage your print head.
If more is required, wait 5-10 mins after doing 3 cleans.
You may overheat your print head as it heats the head while performing a clean to try and clear blockages.
Print a diagnostic page
If the steps above have not helped, print and evaluate a diagnostic page to see if the cartridges or the printer is causing the problem.
Make sure the printer is on and loaded with unused, plain, white paper.
Press and hold the Power button and then press the Cancel button. Release both buttons. The diagnostic page prints.
Figure 1: Power and Cancel buttons1 - Cancel button2 - Power button
Step 4: Note which cartridges printed which areas of the diagnostic page
You must identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you will know which cartridge is the problem.
However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different diagnostic page patterns. Your diagnostic page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed.
Figure 2: Diagnostic page layout (the patterns in each area may look slightly different on your page)1 - Printed by the right cartridge2 - Printed by the left cartridgeNOTE:
If you are printing in reserve mode (one cartridge is missing), the missing cartridge's area of the diagnostic page will be blank.
Step 5: Check ink levelsNOTE:
If you have installed a refilled or remanufactured ink cartridge, or a cartridge that has been used in another product, the ink level indicator is inaccurate or unavailable.
Look in the middle of the diagnostic page. The bars with "E" (for "empty") and "F" (for "full") at each end show the ink levels in the cartridges. As ink is used, the solid color changes to a faded color.
Figure 3: Left (tri-color) cartridge almost full - right cartridge emptyFigure 4: Both left and right cartridges almost full
Resolving white, light lines or streaks (eliminate light stripes)
From the printer, print the Troubleshooting Print Quality Pages.
With Troubleshooting highlighted, press the OK button. Scroll to Print Quality Problems by pressing the Up or Down Arrow button. Press OK.
Scroll to Troubleshooting Print Quality Page. Press OK. Evaluate the Light Stripes Test page for missing printhead jets (missing cyan, magenta, yellow or black color bars).
Clean the maintenance unit's wiper blade and empty the waste tray. A dirty maintenance drawer wiper blade can cause white lines and weak or missing printhead jets. Using a clean lint-free cloth or a paper coffee filter, gently clean the blade with a wiping motion across the entire length of the wiper blade.