Question about Whirlpool ED2FHEXN Side by Side Refrigerator

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No water supply to ice maker-not frozen in line

There is water going to the door, but none to the ice maker. it rotates through its normal cycle, but no water goes to it. we took the lines apart and there is no frozen clog or other clogs. what else can this be? we also let it run without the filter and still nothing.

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  • 37 Answers

The most likely cause is the water solenoid behind the fridge. Take an ohm meter and test across the two terminals and it should NOT ohm out (beep). If it does not ohm out I would replace the P.C. Board kit, emitter & receiver icemaker control.

Posted on Jan 05, 2009

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Posted on Jan 02, 2017

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Freezer wont make ice cubes


This is not difficult to troubleshoot.
  • When the arm is up the ice maker is off
  • When the bucket is full the arm is up the maker is off.
  • If the ice maker has a on/off button in off the ice maker is off
  • If the ice maker internal heater fails the cubes will not release and the white plastic ejector arms will be rotated CCW and pressing against the ice in the tray, Normal position for ejector arms is vertical.
  • If water solenoid has failed or water supply not available the ice maker will cycle. The ice tray will be empty,(hard to see if ice tray is empty). Check and replace water fill solenoid.
  • If ice in tray and ejector arms vertical several possibilities.
    • Freezer not cold enough to trip thermostat in ice maker to initiate release cycle.
    • Check freezer temperature <10 Fahrenheit thermostat in ice maker failure
    • Ice maker motor failure,
    • Internal ice maker electrical connections rotary switch failure,
    The best way to check the operation is to manually lock the arm up into the off retention position. Wait a minimum of one hour. Open door and release arm down. Observe the operation of the ice maker. Is after a minute or so the ejector arm does not rotate then it is likely the ice maker has failed internally. If the ejector turns and no ice than you can assume either the water supply is off external from the refrigerator or more likely the water solenoid located behind the bottom back cover has failed. It is also possible that the hose that connects the solenoid to the ice maker has frozen right where it enters the freezer just above the ice maker. You should see ice built up at the entrance where the water fills the tray if this has occurred.


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Check if the unit has a cold water dispenser that it will fill a cup. If so than problem is with Ice Maker. If not than problem is with water supply to unit.
If water to machine works make sure that the arm on the ice maker is in the down position. If it is up it will disable the ice making unit. Cycle the am a few times to insure that the switch connected to the arm has not gotten stuck in the off position.

On some ice makers there is a separate switch to disable the Ice maker usually right on the ice-maker not easily missed.

It is possible that the water feed tube into the Ice Maker has become frozen where it enters into the back of the freezer at the top. You can look through to see where the water fills into the cube tray. If ice is present it would be an indication that the feed tube has become frozen If suspected the safest way to fix would be to turn off the unit and allow for a manual defrost.

Next check the operation of the ice maker. Locate the arm in the up position prohibiting the ice maker from cycling. Wait three hours or more. Open freezer door and return the arm into the down position. After a few minutes you should observe the ice fingers rotating to release the cubes into the tray. If the fingers do not rotate I would suspect the ice maker or the connecting electrical circuit. Remember after dropping the arm the Ice Maker has to warm up to melt the ice cubes from the tray before the fingers are told to rotate,

If the fingers rotate then I would expect that the water supply solenoid has failed inside of the unit near to the location the the water supply is made. Replacing this part needs to be done by a qualified experienced technician.

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No ice, water does not fill ice maker, but water flow is OK.


if Ice maker cycles and you get no water into it you have a clogged/frozen fill tube. If a broken line the water would go on your floor every 15 min. None of those indicates your refrig valve is bad. Dual solenoid water side works Ice doesn't.

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I have a Jenn Air JRSD209W refrigerator. The ice maker stopped making ice. So far I have replaced the water supply solenoid and the ice maker unit. The unit is cycling mechanically, but no water is...


Check the water line that goes from the water fill valve to the ice maker to see if it's frozen shut.
You can remove the ice maker water line from the water fill valve and see if you can blow air through it. If you can't blow through it then its frozen shut.
Sometimes they freeze shut if the water inlet valve was seeping a little water past it when it was off.
If that is the case you have already replaced it so after thawing the water line out you should be good to go.

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Hi,

If the ice maker no longer make ice, check the following.

Check to see whether the ice maker has been turned off. Here's how to check. Look for a wire along the right side of the ice maker that looks a bit like a coat hanger. If this wire is in the raised position, the ice maker is turned off. On some units you simply lower the wire to the down position to turn the ice maker on.

On others, you lower a small red plastic lever to lower the wire. If the wire is in the proper position check the freezer temperature, it should be between 0-8 degrees Fahranheit. If it is warmer than 10-12 degrees, the ice maker may not produce any ice.

Check your door seals and thermostat, repair/replace as necessary.

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1 Answer

Not making ice


Good day,
There are many reasons an ice maker fails to produce ice. It's important to realize the temperature in the freezer must be normal since a thermostat in the ice maker allows it to cycle If the temp is normal and steady, then take this step by step procedure to get it up and running.

First step is to take a small paper cup of water and fill the cavity until it is near full. With the ice maker turned on, close freezer door and wait 3 hours to see if it harvests. If not, the ice maker is bad, and must be replaced. If the cubes harvest then.......
Three possibilities.
1. The water supply from the house is not delivering water to the water valve. Shut off the house at the meter, disconnect the line going to the water valve, and with the line pointed into a bucket, have someone turn the valve back on for a 15 second count. The water should come out smartly. If not, the line and it's fittings will have to be replaced.
2. The fill tube from the back of the machine that feeds water into the back of the ice maker is frozen up. You will have to remove the ice maker to visually inspect that tube. If blocked, it needs to be defrosted, but use caution. Too much heat too fast will start to melt plastic and vinyl parts you don't want melted.
If this is the case, then once cleaned out, you will have to change the water valve located in the back bottom rear of the machine because it is leaking during the off cycle.
3. If everything checks O.K. up to this point, you will have to purchase and install a new water valve, and install it.
P.S. Under very rare occasions the electric circuity in the ice maker will fail to send a signal to the water valve. Although rare, it can happen, in which case the best option is to replace the ice maker and water valve.

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What you think is probably correct. Water valves can seep water and freeze the fill tube. Remove the ice maker and the fill tube remove ice from the fill tube and replace the water valve.

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1 Answer

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pull your icemaker tube out and see if it is frozen with ice,let me know-mike

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