Hi, My office fax machine will not send or receive faxes, or make copies. I recently replaced the toner cartridge, and then the problems began. It keeps saying either printing online, or sending online,...
Sounds like a glitch in the memory has left a document there, unable to print. You'll need to clear it out by going into the Maintenance Mode. Maintenance Mode is not mentioned in your user's manual, because there are several functions available that can seriously disable the machine. All you have to do to be safe is follow these instructions to get into the mode, clear the memory, then get out without messing around with other functions.
Press these keys in rapid succession:
* (the star on the dialing keypad)
Do that whole sequence in 2 seconds or less, ignoring all the beeping the machine will assault you with. It's designed to not allow some to accidentally enter Maintenance Mode; if you wait for the beeping to stop, you'll fail, left in some part of the normal menus. When you succeed, the word MAINTENANCE will appear on the display, and all the lights will flash in unison. If that doesn't happen, just touch the STOP button and try again.
Once in maintenance Mode, touch 91 on the number pad. The display will say Initializing or something like that as it clears all the documents form the memory. Your programmed phone numbers and settings will not be affected. When it finishes it will go back to MAINTENANCE. Unplug the power for a few seconds, then plug it back in. The machine should be fine and ready to use.
If Function 91 doesn't work, you should try going back into MAINTENANCE and touch 01 instead. It will clear all memory back to the point it was when you first unboxed the machine. But I think 91 will take care of everything.
Feb 15, 2011 |
Brother IntelliFax-4100e Fax