Question about Precor 9.21 Treadmill

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Precor 9.21s. Get ERR 21 message. Stopped Working

As i started the running belt today, belt stopped running and got an ERR 21 message. What could this be ?

Posted by Anonymous on

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  • Precor Master
  • 914 Answers

Precor Error Code 21 Error Code: 21 Manufacturer: Precor
Model: All Models
Error Description: Error 21, Too many Consecutive Power Requests- The error 21 observes a treadmill's power bit reading when the treadmill was operating at speeds above 1 mph. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 21 indicates that at a speed greater than 1 mph, an excessive amount of power is being demanded from the motor controller. Possible Reason:

  1. A badly worn deck and/or running belt can cause the error to appear when the unit is in use.
  2. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the unit is in use. The unit may also slow down or become sluggish when the load or speed is increased.
  3. A jumper may be required on the lower PCA if installed into a 120 VAC (Version 2) treadmill.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a know good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  2. Inspect and repalce both drive motor brushes if necessary.
  3. Inspect the lower PCA (if unit is 120 VAC/ Version 2) for jumper. If jumper is not installed, error typically appears between 7 mph & 8 mph. Install jumper if necessary. CAUTION - DO NOT install jumper if unit is 240 VAC. Installing the jumper on a 240 VAC unit will casue the lower PCA to fail.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.
Precor Error Code 21

Posted on Aug 07, 2014

4 Suggested Answers

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Posted on Jan 02, 2017

joeguest2
  • 2080 Answers

SOURCE: While I was running on

First of all, here is a direct link to the ONLINE USER"S MANUAL for a similar model (9.31):




To view the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

You may need ADOBE READER installed on your computer to read PDF documents.
You can download this free at WWW.ADOBE.COM if necessary.
Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there.

If your treadmill is similar enough to the one in the manual, then there are multiple safety features incorporated into the machine. See page 9 and 10 of the ONLINE USER'S MANUAL for detailed instructions on their operation.

Acccording to the manual, TO RESUME RUNNING after the safety switch trips do the following:

Reattach the magnetic safety key to the display console.
Straddle the running belt.
Press QUICKSTART or the SPEED UP ARROW.
If required, enter the SAFETY CODE (which is 1234 unless previously changed by owner).
The belt should begin moving slowly again, so just step back on carefully while holding handles.

See page 50 of the Online User's Manual for more details about the SAFETY CODE to unlock the belt. As stated, the default Safety Code from the factory is 1 2 3 4.

Please comment back here to this page if you have any questions, have difficulty accessing the link, or just require further general assistance and I will respond as soon as I see it.

If this was at all helpful please click on the 4 Thumbs Up helpfulness rating icon you see on this page. The ratings are important and I truly appreciate your time and consideration.

Thank you very much and good luck.

Joe.

Posted on Mar 01, 2011

  • 1 Answer

SOURCE: The belt on my Precor

Error 22 means the drive motor is diconnected. you will hear the fan and other parts make noise but check the red and black anderson connection between the main circuit board and motor.

Posted on Mar 06, 2011

ercupa190
  • 12223 Answers

SOURCE: I have a precor 9.2s I use it every day for about 40 minutes but lately smell like something is burning but it does not stopped dont know what is

1) LUBE the deck belt, this happen because the lack of maintenance schedule. maybe your have a WORN deck belt.,time to replace

2) LUBE the rollers bearing very well too
3) test the motor for maintenance repair.
see the block diagram, and see my personal TIPS.
God bless you
10_18_2012_4_04_16_am.gif10_18_2012_4_04_41_am.gif

Posted on Oct 18, 2012

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What does error 21 mean?


Precor Error Code 21 Error Code: 21 Manufacturer: Precor
Model: All Models
Error Description: Error 21, Too many Consecutive Power Requests- The error 21 observes a treadmill's power bit reading when the treadmill was operating at speeds above 1 mph. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 21 indicates that at a speed greater than 1 mph, an excessive amount of power is being demanded from the motor controller. Possible Reason:
  1. A badly worn deck and/or running belt can cause the error to appear when the unit is in use.
  2. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the unit is in use. The unit may also slow down or become sluggish when the load or speed is increased.
  3. A jumper may be required on the lower PCA if installed into a 120 VAC (Version 2) treadmill.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a know good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  2. Inspect and repalce both drive motor brushes if necessary.
  3. Inspect the lower PCA (if unit is 120 VAC/ Version 2) for jumper. If jumper is not installed, error typically appears between 7 mph & 8 mph. Install jumper if necessary. CAUTION - DO NOT install jumper if unit is 240 VAC. Installing the jumper on a 240 VAC unit will casue the lower PCA to fail.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.

Precor Error Code 21

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Precor Treadmill C956 error 21


Precor Error Code 21 Error Code: 21 Manufacturer: Precor
Model: All Models
Error Description: Error 21, Too many Consecutive Power Requests- The error 21 observes a treadmill's power bit reading when the treadmill was operating at speeds above 1 mph. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 21 indicates that at a speed greater than 1 mph, an excessive amount of power is being demanded from the motor controller. Possible Reason:
  1. A badly worn deck and/or running belt can cause the error to appear when the unit is in use.
  2. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the unit is in use. The unit may also slow down or become sluggish when the load or speed is increased.
  3. A jumper may be required on the lower PCA if installed into a 120 VAC (Version 2) treadmill.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a know good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  2. Inspect and repalce both drive motor brushes if necessary.
  3. Inspect the lower PCA (if unit is 120 VAC/ Version 2) for jumper. If jumper is not installed, error typically appears between 7 mph & 8 mph. Install jumper if necessary. CAUTION - DO NOT install jumper if unit is 240 VAC. Installing the jumper on a 240 VAC unit will casue the lower PCA to fail.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.
Precor Error Code 21

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Cuts off and speed is variable and shows err 4


Precor Error E4, Incomplete Initialization Probable Cause Indicates that an incomplete upper PCA to lower PCA initialization occurred. When this error occurs, all lift motor and drive motor motion is ceased and the display will go blank except for the error displayed.
Corrective Action Run the initialization program. Caution: The treadmill's running belt will accelerate to the treadmill's maximum speed (12mph). DO NOT stand on the treadmill's running belt during the procedure.
  1. Set the on/off switch to the OFF position. Wait a minimum of 10 seconds to allow the internal power supply to discharge.
  2. Remove the safety key from the console and set the on/off switch to the ON position.
  3. Press INCLINE UP and SPEED DOWN keys together. While pressing these keys, replace the safety switch on the console. Continue holding the INCLINE UP and SPEED DOWN keys until the display goes blank. INIT will appear in the time window of the display. The EEPROM is now clear and reset. After a second, 1.25 will appear in the distance/calories window, 15.0 (the maximum incline) will appear in the incline window, and 12.0 (the maximum speed) will flash in the speed/pace window.
  4. Press QUICKSTART to begin the speed calibration process. Power bits will appear in the incline window, the target speed will appear in the time window and the actual speed will appear in the speed/pace window. At the beginning of the process, the target speed will be .5mph. The running belt will start. Once the actual speed reaches .5mph, the target speed will then change to 12mph and the running belt will accelerate until it reaches 12mph, then it will stop.
  5. When the running belt stops, the display will return to the user mode and the initialization process is complete.
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Please read my personal TIPS for treadmills and test it.
However LUBE inmediately the deck belt, this happen because the lack of maintenance by 5 hours aprox, So the system protect itself for electronic system and shut down.
2) LUBE the rollers bearing too.
3) Test the main motor bearint, measure the input voltage motor, if there are the motor is faulty. Repair. see my personal TIPS
God bless you

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I have a precor 9.2s I use it every day for about 40 minutes but lately smell like something is burning but it does not stopped dont know what is


1) LUBE the deck belt, this happen because the lack of maintenance schedule. maybe your have a WORN deck belt.,time to replace

2) LUBE the rollers bearing very well too
3) test the motor for maintenance repair.
see the block diagram, and see my personal TIPS.
God bless you
10_18_2012_4_04_16_am.gif10_18_2012_4_04_41_am.gif

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