Question about Dyson DC28 Animal Upright Vacuum New DC 28 Animal

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Dyson DC 28 brush bar wont spin

My dyson dc 28 was working fine the other day. About a year and a half old. The brush bar won't spin in any of the carpet modes. I've cleaned all filters and the brush itself. TheBelt is in great working order. All lights in the carpet mode and bare floor mode light up fine. Suction is strong, but still no spin. PLEASE HELP

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Posted on Jan 02, 2017

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  • 2 Answers

SOURCE: Dyson Dc 14 All floors

When i had this problem it was the bearings on the brush it self. I got a replacement brush and now all is fine ?

hope this helps

Posted on Jan 25, 2009

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SOURCE: Dyson DC 28 Brush Bar spins < 5 secs and then red light activates

Is the machine not turning on? There may be a push button circuit breaker on this machine but I doubt it. I have no personel experience with this specific device. Are you sure you have power going to the sweeper? All guards, filters and shields are in their proper place?

Let me know

a

Posted on Sep 23, 2009

Dysonteam
  • 167 Answers

SOURCE: Dyson Slim DC 18 all floors has no suction from

Hi its Darran at Dyson.

Its possible that the brush bar is not turning when you release the head into the vacuuming position. Please ensure you complete a full blockage procedure as per your user guide to see if this resolves the problem. If you do not have a copy of the user guide to hand, please visit the Support section on our website at www.dyson.com.

Alternatively, if you still need some help or advice with your Dyson, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

  • 53 Answers

SOURCE: older dyson dc 14 control knob for swithing from carpet to floor

Most likely you need to replace the clutch assembly. This video will show you how to replace it.

Posted on Jun 01, 2010

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1 Answer

How to get at beater bar belt on dyson dc 28?


Hi there, it's Jack at Dyson.

DC28 includes a durable belt engineered to last the lifetime of the vacuum in normal use. It's part of the high-torque clutch mechanism, and we wouldn't recommend attempting to access or remove it as this could damage the machine. The belt is protected by a sensor which will shut off the brush bar for protection if something jams it, so it's very unlikely the belt itself would be at fault.

If the brush bar isn't rotating, the machine may need a simple reset. After checking the cleaner head for any obstructions, you should be able to reset the vacuum following the steps shown in our video guide:

If you continue to have difficulty after trying this, please contact our experts directly for further assistance. If a repair is needed, we can also confirm if this is covered under the 5-year Dyson warranty. You can reach us by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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The beater bar on my dyson dc 28 animal sweeper is not engaging at all what could the problem be with this


Hi Judi,

I'm sorry to hear you're having difficulty with your DC28. You haven't mentioned in your question whether your machine is displaying any indicator lights - these are designed to help you diagnose what the issue might be.

Generally, if the brush bar won't rotate, it may be because the brush bar is set too low for the type of carpet pile you're cleaning. Try raising it to the next available level to see if this helps. It's also important to keep the brush bar clear of any threads or hair, and to check the cleaner head is free of anything that could jam the brush bar - the video I've attached shows the correct way to do this.

Finally, the brush bar will never rotate when the machine is standing upright, or if you have the height selector set to 'Bare floors'. Make sure you have the machine reclined into the vacuuming position, and set to an appropriate carpet height setting once you've turned the vacuum on.

I hope this helps - if you find you're unable to reset the machine using the information I've provided here, please email your contact details and serial number to us at askdysonUS@dyson.com. One of our experts will be in touch as soon as possible to take you through some further diagnostic checks. If a repair is needed, we'll be happy to confirm whether this is covered under the machine's 5-year warrranty.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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Dyson Animal DC 28 brush bar removal


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28's brush bar. I've attached our video which shows the correct way to remove any obstructions and reset the machine, in case this is useful to you.

The brush bar isn't designed to be removable, and attempting to remove it may void any guarantee on your machine. If you would like some further help it may be best if you contact us directly - our experts will be happy to confirm if we're able to repair your machine under the terms of our 5-year guarantee. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,


Jack
Dyson Online Customer Support
http://www.dyson.com

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My Dyson - DC14 won't push on my new plush carpet, front end


Same issue: new plush carpet, 7 year old tried and true DC14, wouldn't push across regardless of beater brush on or off. Called Dyson this morning, they suggested removing the small gasket between the floor plate and the assembly holding the beater brush. It's about a 12' gasket just under the screws used to remove the floor plate. Pushing is still a bit stiff, but it is a definite improvement. Whew!

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My dyson brush does not spin. Vacuum is 2-3 months old. I am very disappointed in your product....I need help. I paid several hundred dollars (hard earned) in the hopes I was getting one of the best...


Dear Randy,

I'm very sorry to hear you're having difficulties with your DC28. Someone will be in touch with you shortly to discuss this further.

Kind regards,

Jack
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The brush bar wont spin on my dyson dc 25... i


Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


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hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

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