Question about Cell Phones
1.Check the device's battery level for at least two bars of strength.
2.If the battery level is low, charge the battery.
3.If the issue is not resolved, remove the back cover.
4.Remove the battery.
5.Wait 10 seconds.
6.Press and hold the W key.
7.While pressing down the W key, re-insert the battery.
•The device restarts and after approximately 15 seconds, the 'Recovery' screen appears
•Release the power button but *continue holding the home button*, for another 30 seconds.
Posted on Nov 04, 2012
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Posted on Jan 02, 2017
Tips for a great answer:
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First of all remove the battery and the memory card from the phone. Use a hair dryer to warm up the battery compartment so as to warm up the set lightly. Now replace only the battery after about 15 minutes back into the phone and switch on. If the phone boots up and comes alive with a touch pad working, then reset phone to factory settings, connect your phone to PC to have a virus scan . Also now have your memory card scanned for virus, remove files and format.
If however the fault stays then you might have to contact Service to have the software reinstalled.
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