Question about Xerox CopyCentre C123 Black and White Copier

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Xerox Copycentre C123 Creating a Ghost Image

When trying to make copies the intended image appears weakly on the duplicate, along with text, etc from previously copied pages. There are also random specks of ink that appear on the paper. Does something need to be cleaned? Any suggestions?

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YOU HAVE TO LOG A SERVICE CALL.YOUR HEAT ROLL HAS TO BE CLEAN

Posted on Nov 30, 2009

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I read the other possible answers to this problem.
Also, make sure the paper you have is of good quality. If the paper has been sitting on the self (unwrapped) the paper can have more humidity, which can cause copy quality problems.

Make a copy and check the paper. Hold the paper in your hands and see if there are bumps or low areas on the paper. The paper should come out of the machine pretty much flat. Sometimes the paper might have. What is called "Ripples", "Dimples" or low areas on the surface paper?
The first side might copy ok, until the second side is copied.

Try a new fresh **** of paper, and of a different brand and better quality.
Some Ink Jet copy paper will not work on a Xerographic Machine. Make sure the paper that is used on the Xerographic machine has Xerographic paper on the lable.

Also, take a paper and cover the first 1/4 of the edge of the glass and make a copy with the platen glass cover open. The first part of the copy will be blank, leaving the rest of the copy black. The whole black area should be "Black", with no light deleted areas. When area that is black, it should be a nice "Black Image." This will give an indication the drum and developer housing is working properly.

The machine also has a image bias roll. If this part has not bee replaced in a long time, it might be possible the black bias roll (Located on the Side Door) may also cause a problem.
Provide us with more information once these solutions have been applied to see if the problem has been corrected.

Posted on Oct 26, 2009

  • Gilbert Gonzalez Oct 26, 2009

    It was written as "Fresh **** of paper", unopened paper still wrapped.

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First place an original on glass and make a copy -- mark #1. With that same original on the glass, move the exposure all the way light and make a copy -- mark #2. Again with the same original on the glass, move the exposure all the way dark and make a copy --- mark #3. Place #1 in the middle so the the copies read --- #2, #1, #3. The #2 should be the lightest and #3 being the darkest. If #2 is darker than #3 you have a developer problem and you need to call for service. If #1 and #2 are bad and #3 is a good copy your machine probably just needs a good cleaning, mainly the optics and charge units. If all 3 copies are still poor with the speckles, your are looking at the PCU ( photo conductive unit) also called the drum unit. You can order this unit online -- it is a customer replaceable item.

Posted on Jan 04, 2009

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Thats a weird one. The machine is detecting the wrong speeds.
Try this.

  1. Enter Diagnostic Mode ( UI Diagnostic Mode).
  2. At the Control Panel, press and hold the 0 key for 5 seconds, then press the Start button while still pressing the 0 key.
  3. Press buttons 6, 7, 8, and 9 on keypad and press Confirm.
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  6. Select Common Settings.
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