Question about Whirlpool Duet GHW9150P Front Load Washer

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Whirlpool Duet Washer (GWH9100LW1) Bangs Loudly during spin

I have a Duet GWH9100LW1 with symptoms of a failed drum bearing resulting in very loud banging noises during spin with any size load. The unit is out of warranty. Based on my experience with this and a prior front loader washers (Maytag Neptune), I'm hesitant to invest in repairing vs. replacement with a top loader washer. In my experience, top loaders are significantly more reliable. I don't think I've ever had a top loader washer fail before 15 years, but my experience with front loaders is that they might not even make it to the 5 year point. Is this consistent with industry experience? What are the estimated repair costs if I had the Duet serviced by a professional or part #'s and costs if I performed the repairs myself?

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  • Mark William Jan 06, 2009

    After further investigation, the problem may not be as severe as I thought. Here's what I found. The tub bearing doesn't seem to have any significant play, although I can't quantize the exact amount. The drive pulley attached to the drum assembly appears to be bent. Looks like there is a variation of as much of 1/4" in the distance between the OD of the pulley and any given point on the tub assembly that's quite noticeable as the pulley turns. I don't know how or why it would become bent. It seemed as though the pulley nut wasn't very snug on the pulley, so I snugged it up by a small amount.

    I believe that the bent pulley results in setting up motion in the tub assembly from front to back of the machine. This motion increases with drum spin speed. This motion in turn first causes the plastic vent pipe to strike the frame starting the first banging noise. At higher speeds and greater front to back motion of the tub assembly, the nut holding the drive pulley onto the tub assembly begins to strike the rear cover. It' has developed quite a dent in the cover. I'm hoping that replacing the pulley and belt will solve the problem, but the question is why did the pulley get bent to start with and is there something else wrong that will result in failure of the a new pulley?


  • Mark William Jan 11, 2009

    After tightening the nut on the tub pulley, the symptoms improved, but there seemed to till be a lot of front to rear motion of the tub assembly. I could see the tub pulley was slightly bent. I replaced the pulley and all is now fine. Not anywhere near as bad as I had feared. I also purchased a new belt, but it was so tight that I was concerned about putting too much strain on the tub bearing since the unit was 6 years old or so. I'm sure that the old belt was stretched out, but otherwise seemed to be ok, so I just put the hold belt back on.

  • Anonymous Mar 27, 2009

    So you replaced the pulley. Good to know. I have the same problem with this 6 years old washing machine.



    Thanks

  • jpmgc69 Apr 07, 2009

    Loud banging sound during spin cycle. Turned out to be the center of large pulley on rear of drum had worn its self loose, spraying the rear inside of machine with a fine black dust until belt fell off. Had it repaired for
    $ 260.00 (pulley was only $ 47.00) and 7 Months later the same problem returns with same results. It seems to me that the material that the pulley is made of is too soft for the stress and the shaft it is bolted to tears out the center of same .Any ideas?

  • Anonymous Mar 28, 2014

    maytag front loader 4.5

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How old iss your washer? do you have an owners manual. because usually there is an extended factory warrenty on the tub and basket. the only thing you would have to pay for would be the labor. Call whirlpool if you do not have a owners manual to find out. the bearing is compressed in the tub. does it sound like an airplain taking off in your house that's usually it.

Posted on Jan 04, 2009

  • erica graber Jan 04, 2009

    if you do not have a warrenty it would be about $1000.00 to repair.

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I had the same problem and it turned out to be the bearings. I talked to 5 repair techs. and A & E factory service. They all told me that all front loaders where lasting around 7 yrs. ( mine was 7 yrs and 2 months). The outer tub is covered for 10 years for "cracking". My outer tub was damaged because of the bearings causing the inner tub (lifetime warranty) to shred the front of the outer tub. This was not covered. The repair cost was going to be about $900.00 The funny thing is, all the techs still recommended Whirlpool. I would not have ever bought another Whirlpool on principle but my wife loved the machine, so we went out and bought a new one for $722.00. We also bought the 5yr extended warranty and H.H. Gregg store bought the addition 5yr warranty for us for a total of 10 yrs.Not only did went get a washer with more features, we have a warranty, instead of 90 days parts and 30 days labor for a repair.
P.S. Factory service stated that I should stay away from all top loaders that have no agitatior. They have major problem.

Posted on Jan 07, 2009

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I have a Kenmore which is the same as the Whirlpool. I dismantled the unit, it was only 3 years as Sears stated its was not under warranty. Upon review the stainless steel tub tripod assembly which is connected to the flywheel was cracked in three places which caused the knocking and vibration. Even though the warranty states lifetime on the Stainless steel drum, there is a ploy on words as the failure was not the stainless steel, so these machines are good for the scrap heap as the cost to replace the parts is more expensive than a new washer.

Posted on Apr 14, 2009

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