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Dvd rom is able to read some dvd and some not

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This sounds like you are getting bad CD/DVD's. You have established that the DVD device is working. You can buy cleaners that do an awesome job on cleaning the DVD. Not much you can do about the disc. They are massed produced. Try a more expensive brand and/or not buy in bulk. Hope this helps.

Posted on Jan 05, 2009

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You can do the following steps:
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try to verify if your ROM can read DVD disc, or may be the disc is damage.

try to insert your software to other DVD rom to manually check the printworkshop. if read then, you DVD rom got error or what so ever causes. maybe it a system failure.

If you are sure that your ROM is working properly, then you have to consult the vendor of the print workshop.

may this help,

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Thanks

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