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was this model sold in india? Please ask your friend if you are unsure. I have tried to find a manual in all the other whirlpool sites worldwide also, and every other place i could think of with no luck.
Try contacting them on;
Hopefully they may help - if not please ask again :)
I had the same problem. I went through all the steps on this thread to no avail. Finaly I just pryed the thing open - with no damage, thank goodness.
Once open I saw that the latch in the door didn't move when I pulled the handle. The problem it seems was in the latch on the door itself. If you end up this problem and want to get wet clothes out, just stick a flat-head screwdriver, behind the door latch into the horseshoe-shaped metal bit and lever it open - no prying necessary.
Not sure how I'm going to fix this permantely but at least I got my wet clothes out and can do laundry as long as I keep the screwdriver near by.
To fix - I'll either need to figure out how to disassemble the door and replace the latch mechanism, or just buy a whole new door.