Question about ACE Dimplex (r) Compact Electric Fireplace (DFP36430) Heater

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Go to:
1. click cust suppt.
2. click tech suppt.documents
3. click parts & service
4. click stoves and choose your model
file will come up

Posted on Jan 05, 2009

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Why the bulbs are so common in villages, while in cities we use CFL and LED lamps?

Yes, people are still using incandescent bulbs in villages. This maybe because they are not aware of it or they are not able to afford it. Though the use of CFLs or LEDs will benefit them in the long run, they are not educated about the importance of energy saving therefore; they tend to always buy normal bulbs only. However it could be that outside of the metro areas, power generation rates are government subsidized, so there is not much incentive to switch over to save money. The older bulbs will no longer be manufactured starting next year, so eventually the village stores won't have them to sell to customers as warehouse supplies deplete.
Energy Saving LED

Feb 15, 2013 | Rinnai RHFE-1004FA 38,400 BTU Energy Saver...

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Motor running but no flicker effect shaft drive

If you check your owners manual it should tell you how to change bulbs etc. Are you not seeing light, or light comes on but no flicker? If you can reply with model number on your unit, perhaps we can guide you to diagnosis and repair easier.

Sep 21, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Flame effect has stopped but fans still working. Can it be repaired. I am in Christchurch.

More than likely, the bulbs that produce the fame effect have burned out and need to be replaced.

Robyn, you can access the bulbs by removing the rectangular cover on the back of the stove. It's located just above the bottom edge on of the back cover. The bulbs are 60 watt, small base chandelier bulbs. They simply unscrew to remove. Be sure to unplug the unit, before attempting any maintenance.

Hope this helped you. Please let me know. Thanks.

May 27, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Bottom bulbs don't work

Sounds light the 2- 60 watt small base, chandelier bulbs need changing. To access the bulbs and change them does require some dismantling of the base of the insert.

In case you have misplaced your Owners Manual, I have included a link to it that you can download and print for future reference. Pay particular attention to Page # 5 - Maintenance - Changing Light Bulbs.

Hope this helps you solve the problem. Please let me know. Thanks

May 07, 2011 | Dimplex DFI2309 Electric MidSize Heater

1 Answer

The light has gone out on my dimplex ASP20 fire.

There are several light bulbs that create the flame effect. However, it's unusual for all to go bad at one time. If you still have your Owners Manual, it will tell and show you how to access and change the bulbs. In the meantime, turn the Master ON/OFF switch to OFF and Unplug the unit from the wall outlet. Wait 12 to 15 minutes and plug the unit back in. Turn ON the Master ON/OFF switch and test each function one at a time. Hopefully, the time unplugged gave the unit time enough to reset itself. However, if this continues to occur on a regular basis, contact Dimplex USA, Technical Service at

If you want to Troubleshoot and access the bulbs yourself: Remove the Plexiglas from the front of the fireplace and carefully remove the logs. The ember bed below where the logs were sitting will lift out and you'll have complete access to the bulbs. The bulbs are 60 watt, small base, chandlier bulbs.

Hope this helps you solve the problem

Mar 21, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Change bulb on dimplex fire not sure of make and model

If it's a fireplace that sets inside a free standing cabinet mantle, you access the bulbs by removing the glass on the front (actually, it''s plexiglass). Then remove the logs and the glowing ember bed (It lifts out). Now you can see and have access to the bulbs to change them.

It it's wood stove look-a-like unit, you can access the bulbs by removing the rectangular panel on the back, near the bottom of the of the unit. Removal of that panel gives you access to the bulbs.

Hope this helps to answer your question.

Mar 12, 2011 | Dimplex DS5598 Mid-Size Heater

2 Answers

How to change bulbs on Dimplex HTN 20

If you have a compact fireplace in a cabinet mantle, you will need to remove the front Plexiglas and frame from the front of the firebox. Remove the logs, then the 1- piece ember bed (it just lifts out). This will give you access to the light bulbs.

If you what looks like an old wood stove, you access then from the rear of the unit. Remove the bottom access panel by unscrewing the 4 screws that hold it in place. You can then reach the light bulbs to change them.

In both cases, the replacement bulbs are small base chandelier bulbs.

Hope this helps to solve your problem.

Mar 11, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

My amish heat surge heater has to bad bulbs in it. I found that the heater is not putting out heat. the fan works but it won't heat. Is it because the bulbs are burnned out?

Sadly, the only thing that is Amish on your heater is the cabinet mantle. The electric fireplace is made in China. Never-the-less, from what you describe, it appears that the heater coil is not receiving power or it has burned out. If it's not receiving power, one of the resistors that controls the power to heater has gone bad (probably melted). The bulbs being burned out does not affect the heater. You must have had this unit for sometime for the bulbs to burn out. Normally these are LED Bulbs that have a tremendously long life. It may be that the bulbs have vibrated loose and need to be re-tighten.

If I recall correctly, these units were sold with a one year warranty and may have had an option of an extended warranty. If yours is still under that one year warranty, you're in business. If you purchased the extended warranty, that's even better.

In any event, contact their customer service dept @ 1-800-924-7964, as they may able to help you even more.

Jan 19, 2011 | Heating & Cooling

1 Answer

The heater on my dimplex fire appears to be working however i replaced dud bulbs with new bulbs, and they are not working?

dear sir/madam
have you checked for the power supply before changing the bulbs,if not please check it then you come back to us we will help you.

Aug 06, 2009 | Dimplex DS5598 Mid-Size Heater

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