Question about Compaq Presario 5000 PC Desktop

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Compaq Recovery CD Error

Ok when I put in the compaq recovery cd and shutdown and then turned it back on,
I got this error:

run-time error R6003
-integer divide by 0
A:/>

and then it just stops right there,
it won't give me the option to reinstall windows

Posted by on

  • u1f123 Jan 04, 2009

    I have 2 internal hard drives.

    I put all the stuff that I wanted to keep on my 2nd hard drive and disconnected it to make sure it doesn't get erased.

    But I'm going to try the memory test to see if that helps



  • u1f123 Jan 04, 2009

    I was just having too many problems.

    It is running smoothly now that I reinstalled.

    but now I have another problem.

    It won't let me access my 2nd hard drive unless I format it.

    Is there a way I can get to my files that I backed up without formatting?

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1 Answer

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  • 101 Answers

In my experience, weird errors like this are usually caused by bad RAM. I have to wonder why you are reinstalling in the first place, was your Windows installation corrupted and running funny?

If you have access to another computer download and burn the memtest86 utility and run it on your Compaq Presario 5000. If the memory shows any errors you will have to replace it (if you have more than one stick, test each module one at a time as likely only one stick went bad).

If you do not have access to another machine, pull your memory out one at a time and try to run the restore disks again until you can identify the bad module. Once you remove the bad one, the restore CDs should run smoothly, albeit somewhat slower because of the lower memory count.

Since you already completed the first attempt to run the recovery CDs you may have corrupted the installation on the HDD to the point where you have to do a full install. This would lose all your data and programs. Perhaps it might be better to experiment with a spare blank HDD first as the data files might still be recoverable from your original HDD.

Please post comments on your progress.

Posted on Jan 04, 2009

  • Eric Ramirez
    Eric Ramirez Jan 04, 2009

    The link for downloading a ZIP file containing the burnable image (ISO) of the memtest86 utility can be found here. If these terms have no meaning to you, please comment for clarification:)



    http://www.memtest86.com/memtest86-3.4a....

  • Eric Ramirez
    Eric Ramirez Jan 04, 2009

    Very smart to disconnect the 2nd HDD. Just wondering, you didn't say why you are reinstalling.

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http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=us&docname=c00220758&product=12455
If you have compressed the hard disk drive using the Compress drive to save disk space option under the Properties menu for your hard disk drive and have performed a non-destructive recovery or a system recovery, the following error message may appear: NTLDR is compressed. Press CRTL-ALT-DEL to restart. This error message is resolved by following these steps:
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