Question about Compaq Presario 5000 PC Desktop

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Compaq Recovery CD Error

Ok when I put in the compaq recovery cd and shutdown and then turned it back on,
I got this error:

run-time error R6003
-integer divide by 0
A:/>

and then it just stops right there,
it won't give me the option to reinstall windows

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  • u1f123 Jan 04, 2009

    I have 2 internal hard drives.

    I put all the stuff that I wanted to keep on my 2nd hard drive and disconnected it to make sure it doesn't get erased.

    But I'm going to try the memory test to see if that helps



  • u1f123 Jan 04, 2009

    I was just having too many problems.

    It is running smoothly now that I reinstalled.

    but now I have another problem.

    It won't let me access my 2nd hard drive unless I format it.

    Is there a way I can get to my files that I backed up without formatting?

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In my experience, weird errors like this are usually caused by bad RAM. I have to wonder why you are reinstalling in the first place, was your Windows installation corrupted and running funny?

If you have access to another computer download and burn the memtest86 utility and run it on your Compaq Presario 5000. If the memory shows any errors you will have to replace it (if you have more than one stick, test each module one at a time as likely only one stick went bad).

If you do not have access to another machine, pull your memory out one at a time and try to run the restore disks again until you can identify the bad module. Once you remove the bad one, the restore CDs should run smoothly, albeit somewhat slower because of the lower memory count.

Since you already completed the first attempt to run the recovery CDs you may have corrupted the installation on the HDD to the point where you have to do a full install. This would lose all your data and programs. Perhaps it might be better to experiment with a spare blank HDD first as the data files might still be recoverable from your original HDD.

Please post comments on your progress.

Posted on Jan 04, 2009

  • Eric Ramirez
    Eric Ramirez Jan 04, 2009

    The link for downloading a ZIP file containing the burnable image (ISO) of the memtest86 utility can be found here. If these terms have no meaning to you, please comment for clarification:)



    http://www.memtest86.com/memtest86-3.4a....

  • Eric Ramirez
    Eric Ramirez Jan 04, 2009

    Very smart to disconnect the 2nd HDD. Just wondering, you didn't say why you are reinstalling.

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How to use the recovery tools cd


Good luck with the recovery cd. Most times they don't work, but you can give it a shot. You just put the cd in the drive and boot from it and follow the onscreen instructions. Most likely when you put the cd in the drive, then turn the computer off, turn it back on, the computer will most likely boot from it and start the recovery process. If not when you turn the computer on look at the screen and see which key it says to hit to Change the Boot Sequence or Boot Order, then hit that key. You have to hit the key when you see the message or it will not work and you will have to reboot and start over.

There might be instructions on the cd, so just look at the label on it.

I notice you are interested in installing a program instead of doing a complete Recovery of the system. Some manufacturers give separate cd's for the operating system and the application programs. If you have one for the application programs that is the one you want to use if you are only interested in reinstalling programs.

You can try reading the manual from HP Compaq's site.

Get online and got to www.google.com In the google search box type: "HP Support" or "Compaq Support" (without the quotes and put your manufacturer name before Support). Look for downloads and drivers. Enter your model number and operating system when requested. Look for Manuals and search them for System Recovery.


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Are you using Factory CD/DVD or Made from utlity Disks or from hard drive utility option.
This seems to be a CD read error.
I found the same error code need help for posted for HP, Compaq, Gateway, ETC.
ALL new setups with the MAKE RECOVERY DISK UTILITY and NO factory disks.
Factory recovery disks are available for $60 and up from manufacturers.
Other option is Install Retail OS - get drivers from manufacturer - Install software you want to use.
Other option is expensive but reliable.
Factory option would be for your system only.

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I am having the same difficulties as you!


http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=us&docname=c00220758&product=12455
If you have compressed the hard disk drive using the Compress drive to save disk space option under the Properties menu for your hard disk drive and have performed a non-destructive recovery or a system recovery, the following error message may appear: NTLDR is compressed. Press CRTL-ALT-DEL to restart. This error message is resolved by following these steps:
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  2. Select Run Microsoft Recovery Console , click Next , and then follow the onscreen instructions. NOTE: If you are unable to open a recovery console, follow the Alternate steps .
  3. Press R to repair the Windows XP installation using Recovery Console.
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  5. If prompted, enter your Administrator password and press Enter . If there is no password, just press Enter .
  6. At the prompt, if the WINDOWS installation you selected in Step 4 was C:\WINDOWS, type: cd c:\Or, if the WINDOWS installation you selected in Step 4 was D:\WINDOWS, type: cd d:\
  7. At the prompt, type: attrib -c ntldr and then press Enter .
  8. At the prompt, type: exit
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Alternate steps NOTE: These alternate steps work for HP and Compaq desktop PCs with Windows XP and a recovery partition. (M0st HP and Compaq PCs with Windows XP have a recovery partition on the hard disk drive.) These steps do not work if you have replaced the hard disk drive, replaced Windows with another operating system, or repartitioned the recovery partition.You can use the following steps if you are unable to open a recovery console:
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  2. At the Recovery screen, click Advanced Options and then press the Alt and D keys at the same time to go to a command prompt.
  3. At the command prompt, enter the following: diskpart
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  9. At the command prompt, type the following: compact ntldr /u <the drive letter>:\ntldr For example if the drive letter was H, you would type: compact ntldr /u h:\ntldr
  10. Type exit and press Enter .
  11. Click Quit .The error message should be resolved.

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