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I posted this video explaining how to clean the heater core.
Tons of water on the floor might mean that an internal hose or hose clamp has failed. Once you have it apart you can assess and replace the hoses by taking the bad hose to the auto parts store and asking for an appropriate sized replacement.
i just fixed mine tonight. it was heating but not releasing steam. i took apart the mop, not the head and found that the tube connecting to the heating element popped off....the spring inside the tube was also haning out. i found the metal clamp that was holding it randomly in there as well. i pushed the spring back in the tube and then pushed the clamped back onto the tubing, then pushed the tubing back onto the heating element then slid the clamp down over the tubing and the heating element and now my shark works great again!!
I had the same prob and found this site off google looking for the solution.
I went back to my shark and took out all the screws, some don't feel like they were coming out but it came apart. Take a pair of pliers and release the spring clip holding the hose to the heat nozzle. Then pull off the hose. Then take a paper clip, unkink it so it's sort of straight with a curve to go into the hole . Shove it in and out to clean out the hole. I got my fingers blasted with residual steam so you should let it cool first. But I think the steam bursting out helped clean out the hole. Don't throw it away till after you try that..It worked great after that. All the best, Satch