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Sounds like it may be a broken spring. Look above the door at the coils on the steel rod and see if there is a separation of the torsion springs. Or if extension spring it will be hanging down on one side above the tracks. If it is a broken torsion spring I would advise calling someone with experience.
If not what is the make and year of opener?
You need to open the washer and then remove the side pannels (sometimes you must first unscrew fro back and the front bottom of the washer). Some have sprinngs that just unhooked and some have springs and nylon rope etc attached to the door spring that breaks). Only by opening will you be able to physically see the problem.
Either the switch striker/actuator on the door is worn or the door lock/switch assembly on the right side of the door opening is faulty. It is recommended to replace both parts when one is faulty or worn. The door lock/switch assembly is part number 1094190 and costs about $55. The switch striker/actuator is part number 906446 and costs about $5.
Door Lock/Switch Replacement Procedure
Unplug the machine.
Open the machine's door.
Locate the retainer spring of the seal boot retaining hoop at the bottom of the door opening.
Stretch the retainer spring apart then remove the retaining hoop.
Ease the edge of the seal boot off the lip of the door opening near the door lock/switch assembly. Remove enough of the seal boot to gain access to the door lock/switch assembly behind the front panel of the washer. Be careful not to tear the seal boot. It will cause water to leak out of the machine.
Remove the three screws securing the door lock/switch assembly to the front panel.
Slightly lift the door lock/switch assembly, pull it away from the front panel then pull it out of the machine.
Disconnect the wiring harness and connect the new door lock/switch assembly.
Reinstall the new door lock/switch assembly and the seal boot in reverse order of the procedure above.
Thanks for the tips - here is what I did (my wife calls me the Canadian McGuyver!) After taking off the plastic frame (using instructions in Solutions noted above) I used the metal part of a key ring and hooked one end to the spring and looped it around the thick finger/protrusion at the bottom.
Sounds like you, indeed, have a broken door latch. If the latch is not able to lock successfully, it will not go into any wash cycle and will exhibit the symptoms you are describing. The door was designed to be closed gently, not slammed or forced. To replace, you will need to do the following:
1. Unplug the machine.
2. Remove the bottom kick plate.
3. Remove the rubber door boot from the around the door opening. There should be a wire hoop holding it into a groove with a small tension spring located at the bottom of the door opening. Feel around the rubber lip and locate the tension spring. Stretch this spring and pull the wire hoop from the groove.
4. Remove the rubber boot from the outer seal and push towards the inside of the wash tub. This will give you access to the inside of the machine casing.
5. The door latch is located inside the casing on the right hand side. There are three screws holding it in from the outside and a wiring harness and retaining clip holding it from the inside. Use care when removing the wires from the old latch. The wires are small and can break.
I hope this leads you in the right direction. Let me know if you need any further advice.