Question about Avaya 9620 IP Phone

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Can i reset a 9620 if craft doesn't work password has been changed

Don't know password and craft doesn't work

Posted by Anonymous on

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Posted on Jan 02, 2017

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SOURCE: I've powered my 9620 off/on, moved the phone to a

Someone configured a static IP on your network. The DHCP server thinks that IP is free and keeps handing it out to you. You can either trace the equipment (workstation or phone) that has that IP or you can go into the CRAFT menu and assign a static to the equipment (please check with your network or system administrator to see what IP you can assign to your phone. Also talk to your network admin if you are using VLANs)

To get into the craft menu and change the ip address settings

1. during the startup of the phone press the * key when you see "* to Program" during initialization
2. enter 27238#
3. navigate to the ADDR menu
4. change the ip address, call server ip, subnet, router to the correct ip addresses
5. if needed change the http, https, or file server address
6. restart phone

Posted on Mar 09, 2011

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