Question about Office Depot Ativa DQ60M Shredder

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My Ativa DQ60M shredder has damaged cutters in one spot. The paper packs in these cutter wheels and on occassion causes it to run continuously. Can I replace the cutter rolls?

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  • sparky92350 Feb 10, 2009

    I have the same issue - several of the blades near the center are bent such that they no longer shred the paper. It still works but continues to compact the papaer into the bent blades. My owners manual says there's a 5 year warranty on this model. anybody know how to get a replacement under warranty?? I do not have a receipt - just a charge on a credit card statement. I have made several attempts to get a reprinted receipt from Office Depot corporate accounting to no avail.

  • crappyday Feb 21, 2009

    The plastic lips also broke on mine. It was my fault, I put junk mail from religious groups that loves to put in cheap junk metal pretend "pray coins" Anyway, I wasnt' paying attention to the content of the mail, the tin coin chewed up and broke several of the plastic lips. Now paper compacts deep and tightly into the metal rollers/cuttes and jams the machine. A real pain in the neck and time waster to unjam the machine.

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Hi, I have checked into this with my shredders. There are plastic "cleaners" that break very easily and when they do, the cutters jam up. No way to get just the cleaners (that I have found). Very poor design. Only thing to do is to clean the rollers from time to time.

All of these types are shredders are mainly junk. I have one that is blowing the fuse. I am an electrical engineer and am trying to see what the fix is.

Posted on Jan 10, 2009

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Posted on Jan 02, 2017

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1 Answer

My Ativa HD Pro 1800 will not power on


First check the power point is still working - plug in another appliance, like a table lamp. If OK check the fuse in the shredder cable plug.

The commonest reason for a shredder stopping is a paper jam, or running the shredder for too long. By 'too long', many shredders will cut-out after 5 minutes continuous working, and the sensor may take 15 minutes to cool down! Read the manual.

It maybe that the shredder cutters are jammed. Unplug from mains, and lift off top and place upside down. Use a small screwdriver and/or long nosed pliers to poke at any compressed paper wrapped around the blades - can take a while.

It may be that the sensors are dirty - use a cotton bud dipped in rubbing alcohol to clean the sensor light(s) and heads
Give a quick spray to cutters with WD40 Replace - turn on - and run in reverse.

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But i can not see anithing the backward is working ok


That is not always sufficient to clear it. Unplug from mains, and
lift off top and place upside down. Use a small screwdriver and/or long
nosed pliers to poke at any compressed paper wrapped around the blades - can take a while.
It may be that the sensors are dirty - use a cotton bud dipped in rubbing alcohol to clean the sensor light(s) and heads Give a quick spray to cutters with WD40 Replace - turn on - and run in reverse.

Mar 15, 2014 | Office Depot Ativa DQ60M Shredder

1 Answer

Where is the feed sensor located


There are 2 methods. One is a mechanical arm that is lifted by the paper.
More often there is an LED light at one end of the ffeed to the cutters, and a sensor at the other end. It may be that the sensors are dirty - use a cotton bud dipped in rubbing alcohol to clean the sensor light(s) and heads
Give a quick spray to cutters with WD40 Replace - turn on - and run in
reverse.

Mar 15, 2014 | Office Depot Ativa DQ60M Shredder

2 Answers

I have jb01 and can nott see any sensor no light no switch


There are 2 methods. One is a mechanical arm that is lifted by the paper.
More often there is an LED light at one end of the ffeed to the cutters, and a sensor at the other end. It may be that the sensors are dirty - use a cotton bud dipped in rubbing alcohol to clean the sensor light(s) and heads
Give a quick spray to cutters with WD40 Replace - turn on - and run in
reverse.

Mar 15, 2014 | Office Depot Ativa DQ60M Shredder

1 Answer

Ativia hd pro 1400 wont turn on


Check the plug and fuse. Check that mains socket is live with another appliance.
It maybe that the shredder cutters are jammed. Unplug from mains, and lift off top and place upside down. Use a small screwdriver and/or long nosed pliers to poke at any compressed paper wrapped around the blades - can take a while.
Wile you are there, use a cotton bud dipped in rubbing alcohol to clean the sensor light(s) and heads
Give a quick spray to cutters with WD40 Replace - turn on - and run in reverse.
If all else fails, contact the maker

Jan 30, 2014 | Office Depot Ativa DQ60M Shredder

1 Answer

Shredder won't stop running


THERE MAY BE SOME PAPER SHREDS BLOCKING THE LASER LIGHT.
UNPLUG SHEDDER AND CLEAN CUTTER HEADS.

Sep 30, 2011 | Office Depot Ativa DQ60M Shredder

1 Answer

I have a Ativa DQ60M Paper Shredder and it is very clogged with paper and it looks like some of the blades are slightly bent. Can it be sent in for repair or warranty?


Take away info: 3-year warranty on cutter.

Office Depot item #405935: Ativa DQ83M Diamond-Cut Shredder (mine show model ...Mn. It has a 1-year warranty for product, BUT ALSO a 3-year warranty for the "cutting cylinders". Call 1-877-777-HELP; www.ativaproducts.com .
I called 12-29-2010. Rep had difficulty finding product, put me on hold, found it. Said prod only has 1-yr w (per Office Depot online, this is all that is given as to info); but I said, no, 3-yr on cutter. I held again, rep researched and agreed. I took a case number and tried rep's troubleshooting suggestion: I put 3-in-1 oil (veg oil suggested by rep too) on the jammed shredded paper (machine still would go in reverse BTW); I let it soak 5 mins, removed paper, tried shredding, and paper jammed again. No replacement parts are avl. I called again, gave case number. Rep suggested I oil the cutter now that paper was removed. I said cutters are oiled from removing paper. I was put on hold, only a short while.

Good outcome thus far: I was given fax number and instructions to receive gift card in 6-8 weeks upon their receipt of my fax (to 1-888-561-0785) of case number, name (first and last), mailing address, and copy of the receipt.

What I learned: Do the maintenance oiling monthly or more if needed! Try to buy a shredder that is beyond my shred needs, e.g., a 10-sheet cutter but use it only up to 8 pages. Try to buy a shredder that has replacement parts.

The price of the Ativa in 2008 was $40 ($30 instant savings taken at the register), and it didn't get daily or regular use.

Good product support on this Ativa product. Glad I saved my manual and receipt!!

Dec 22, 2010 | Office Depot Ativa DQ60M Shredder

1 Answer

Need Ativa X1800 Shredder Parts


Hey check out this link they service all types of shredders hopefully they should be able to service yours.

http://www.factory-express.com/blog/2005/10/paper-shredder-parts.html

Jul 03, 2009 | Office Depot Ativa DQ60M Shredder

1 Answer

Can I purchase parts for my Ativa DQ60M shredder? I needa a few of the cutters and plastic spacers.


This is how a got my hard to fine gear!

Contact Michael Business Machines for your local dealer 1-800-223-2508

Good luck, Tom

Dec 10, 2008 | Office Depot Ativa DQ60M Shredder

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