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Arris tm502g doesn't recognize Netgear n600

Not real network savvy here. Have been running my cable modem direct to PC with no issues for 6 months. Have a 2nd computer and now I need to use set up a Netgear N600 that I had from a while back. I'm not using this wirelessly. Have all the cables hooked up. From the Netgear configuration screen, it thinks my cable modem needs a fixed IP address - that's what it says when I run the wizard, though everything is supposed to be dynamic. Through phone calls with TimeWarner (ISP), the modem isn't recognizing the router. At my wits end so any help would be appreciated.

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  • Warren Peterson Nov 03, 2012

    In the meantime, I found a solution. I had to use the computer mac address. I guess this is called 'cloning'? The advice also said to use port 4 as the port hooking my pc to the router though I have no idea. All I know is that it worked, and in the meantime thanks for all of your suggestions. Sounds like some of the cable ISPs require this workaround - something like they 'register' your PCs MAC address on 1st usage or something like that. Anyway, thanks again.

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  • 33 Answers

Did you run the driver CD for the Netgear N600 ? That is the first place I would look. Or it is possible that your Netgear N600 is not working properly. There are some very inexpensive small USB dongles that do work very well, I would try that as well. They run in the less than $10.00 range at places like Ebay or Amazon.

Posted on Apr 18, 2017

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Posted on Jan 02, 2017

  • 9 Answers

SOURCE: ADSL ISP provides same address for IP and Gateway

Can you manually change the WAN IP on the router?  If so, give it an IP like 123.12.167.5 and set the gateway address to 123.12.167.1.  If it asks for a subnet mask, give it 255.255.255.0.
If she has a Linksys router, you may need to change the operating "MODE" on it.  A lot of Linksys routers have 2 modes of operation---Router mode and Gateway mode.  For her configuration, make sure the Linksys is in Gateway mode.  This will fix the NAT problem.

Cheers!

Posted on May 02, 2009

anandg27
  • 1272 Answers

SOURCE: I am trying to add

I understand that you are facing trouble with the setup of the router WNDR3400 with your cable modem. I would suggest you to follow the below steps to reset and reconfigure the router:



RESET:


With the help of a paper clip, press the reset button on the back of the router for 20 seconds (please refer to the label on the bottom of the router for reset button location). Release the reset button after 20 seconds and turn off the router. Turn the router on after few seconds.


CONNECTIONS:


1. Connect an Ethernet cable from the modem to the WAN port of the router (isolated port).

2. Connect the computer to the router using any one of the 4 available ports. Please make sure that there is no direct connection between the modem and the computer (either using Ethernet cable or USB cable).

3. Power off the modem and the router after making the connections.

4. Power on the modem and wait for the lights to come on and then power on the router.


RECONFIGURE:


1. Open a web browser like Internet Explorer, Mozilla Firefox or Safari.

2. Access the router's GUI by typing http://192.168.1.1 or http://www.routerlogin.com.

3. When prompted for Username and Password, please enter 'admin' for the Username and 'password' for Password.

4. Click on 'Basic settings' from the left menu and select 'Use Computers MAC Address' from 'router MAC Address' section.

5. Click Apply.

6. Once it updates the settings then power off the modem and the router. Power on the modem and wait for the lights, then power on the router.


I hope this information allows you to resolve this issue.


Regards

Anand

Posted on Mar 23, 2011

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Hi,

There could be a couple of causes for this issue. Your internet could be degraded when it gets to your house causing disconnects. You will have to contact your Internet Service Provider in order to have them resolve this issue. Normally, they will replace splitters and may even replace lines outside of your house. You could also be having problems with the modem directly. The may replace this. You could also try to upgrade the software on it. Click here for the update page for Arris.

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Hi! I believe your having some issue with your router and I will be more than glad to assist you in this concern..Time warner cable is your isp and if the computer is connected directly to the modem, you have a perfect internet connection but if you are going to connect the cable from your modem to the router and you connect your computer to port 1 to 4 of your router it will not give u an internet connection. This is what we are going to do.
1. connect your computer that can get an internet connecttion thru time warner cable to the router on port1.
2. pull up a browser and type in the default gateway of the router, to check the default gateway of the router, right click the network icon on the lower right of the task bar and click status and it will show the ip address, subnet and default gateway, ex the default gateway is 192.168.1.1, u are going to type in the default gateway ip address to the url of the browser.
3. It will ask u for the username and password, by default the username is admin and the password is 1234 or just leave it blank.
4. It will pop up the setup page of the router and you have to look for the setting for doing a mac clone, you need to clone the mac address of your pc that can connect to the internet thru time warner cable modem.
5. once its done, save the settings and on the internet connection settings, manualy configured it to auto-dhcp. save the settings.
6. once its done..unplg the power of the computer, router and modem.
7. cable connection should be, cable from the modem goes to the WAN port of the router and connect cable on port 1 of the router to your computer on the lan port.
8. Plug in 1st the power of the cable modem, once all lights are lit then plug in the power of the router, once all lights are solid on the router, like the power, WAN, u will notice that there is no light on the port1, computer is still off, once the computer is on port1 will lit, then power on the computer..once computer is completely boot up, pull up a browser and it should gives u an internet connection.
9. Once you have an internet connection, u can access again the setup page of the router to setup the wireless connection settings.
10. If you are going to connect another to the existing router that is conneted to the time warner cable. that is possible, but before u connect the 2nd router to the 1st router..
a. connect the 2nd router to a computer to set it up..you have to access the setup page of the 2nd router.
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c. the router will reboot and need to access the setup page of the router by using the 192.168.2.1 and u can set the wireless connection settings.. once its done..
d. cable connection should be---cable from the time warner cable goes to the WAN port of the 1st router, connect a cable to port 4 of the 1st router going to the WAN port of the 2nd router.. this process is called cascading two routers on a network.. this should work.. good luck

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Xbox Network Connection using Hub

This is the most common network configuration and is also the easiest to setup.
Step #1: Plug your network cable(RJ-45 cable) that comes from your cable/DSL modem into the uplink port of your hub. (Make sure that your uplink is switched to "on").
Step #2: Take an RJ-45 cable and run it from one of the ports of the hub, directly to the Network Interface Card (NIC) installed in your computer.
Step #3: Take another RJ-45 cable and run it from a different port of your hub directly to your xbox.
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That's it! No other network changes should be needed for this configuration. Your Xbox is now on the same network as your PC.

Xbox Network Connection using Router

This is another common network configuration.
Step #1: Plug your network cable(RJ-45 cable) that comes from your modem into the WAN port of your router.
Step #2: Take an RJ-45 cable and run it from one of the ports of the router, directly to the Network Interface Card (NIC) installed in your computer.
Step #3: Take another RJ-45 cable and run it from a different port of your router directly to your xbox.

**NOTE** In steps #2 and #3, you should not use a port that is directly beside the "uplink" port on your router, if your uplink port is being used to connect to another routing device.** If your router has a built in firewall, you will need to forward ports 8602 both incoming and outgoing to the internal ip address of your pc. Consult your device manaul for port forwarding.

That's it! Your Xbox is now on the same network as your PC

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This is the last network configuration. For this setup you need at least one NIC card.
Step #1: Plug your USB cable that comes from your modem into your PC's USB port. This should already be done, if you have a usb modem for your current internet connection.
Step #2: Take an RJ-45 cable and run it from an installed NIC card on your PC, directly to the Xbox.

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That's it! Your Xbox is now on the same network as your PC.

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