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Re: new mouse not working
Check on the bottom of the mouse to see if it has a reset button. If so press so it can reset and connect. If that doesn't work, press the button on the receiver and then the button on the bottom of the mouse. Hope this is of help to you. Bud
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try to delete the Bluetooth keyboard and mouse, then search/create a new device and see if they are detected. if yes, just follow the instruction on installation. else, there could be a problem on either of them. hope this helps
i found 2 computers in the trash. the keyboard and the mouse does not work with a hard drive in it.i cant even get into the bios. when i remove the harddrive. the mouse and keyboard works fine. what could be the problem.
what you should do is go to Microsoft website search for your keyboard and mice their you will find the exact device drivers reinstall them restart your computer then plug the keyboard and mice back in. if that don't work try using the installation disk that the products came with. Also their are specific instruction that comes with such devices. example you might have to press a button on the wireless receiver and another bottom on the keyboard together for a couple of seconds to get it to work properly. I hope this helps please vote/rate me
To connect the keyboard or mouse to the computer, you must connect the wireless device through the USB port and get it to hold a good connection. You do not have to install any devices to use these products, they automatically work when you plug them in. When it says that the device is recognized, you are ready to use it! If you have a desktop, you can also plug the wireless device to the mouse port. The keyboard and mouse work properly up to 5' away from the connected wireless device. If you can get the wireless device to work properly, you should have no troubles with the product.
TO EVERYONE HAVING PROBLEMS WITH THESE MICRO WIRELESS KEYBOARD & MOUSE.. IM ON MY SECOND ONE NOW TOOK THE FIRST ONE BACK, CAUSE IT STOPPED WORKING WITHIN HOURS. SECOND ONE STOPPED WORKING WITHIN A WEEK.. EITHER THE MOUSE OR THE KEYBOARD.. ANYWAY, I THINK 99% OF THE PROBLEMS ARE THE BATTERIES!! THEY SEEM TO BE VERY ******* ALKALINE BATTERIES. I HAVE SWITCHED TO LITHIUM BATTERIES, AND SO FAR SO GOOD!!!
i would suggest starting over.. uninstall the drivers for the keyboard mouse and go download the new ones from the manufactures website and fallow the instructions. typically they want you to install the drivers first before plugging in the wireless receiver. i hope this helps.. good luck.
side note- if your having the same problem with 2 diffrent wireless keyboards. you might have some interference from another wireless device. i.e. cordless phone, cell phone. so you might troubleshoot that if the drivers dont work.
I'm having the same problem. Mouse works great but the keyboard doesn't. I've uninstalled and reinstalled the software at least twice via remote desktop- done a hard reboot on the hardware (it's a Logitec wireless keyboard) - I've even tried installing it on another computer and the keyboard and mouse both work great! I just can't get it to work on my computer. The curious thing is that the side buttons (like sleep work) but it won't Ctrl Alt Del so I can login - what am I doing wrong? Are there settings that need to be changed?