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Sonicare will not stay on when button is depressed

When you turn on the Sonicare the toothbrush will come on for a second and shut off. We thought it was the head so we bought another, it worked for a day and stopped again.

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  • thomas_tan Jan 28, 2009

    mine also does something similar. i've had it for 2 years now and i did not leave it in the charger after each brushing as recommended in the manual. i don't know if this was the cause. however, i had another sonicare before this and it lasted 4 years without keeping it in the charger after each brushing. philips seems to be having problems. my philips norelco razor also has a problem with turning on (after only 1 year of use). my wife has an oral b braun toothbrush and it's been working well for over 4 years.

  • elevenrandy Feb 28, 2009

    My sonicare comes on for a second then stops. It does this occassionally. This morning it did that but tomorrow it will probably work right. I never know if its going to work. I've had the thing for three years and it has the problem at least 3 times a months. I keep a regular toothbrush on hand. It's makes me want to through it against the wall.

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Here is the link to register your Philips Sonicare:

http://ow.ly/6siPR

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Please rate this solution and comment!

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Hi,
I just got the same problem Sonicare model HX6932/10 .

It would turn on and off at random on its own. pushing power button didn't help,and usually aggravated it starting a new cycle of random spasms. I tried a "reset" by putting it on charger and holding the silver button for 5 seconds, and it would do some morse code "two short and one long" vibration and beap. And it wouldn't stop until i took it off the charger, but replacing it on the charge it would take up its signaling morse code..
I was able to fix the toothbrush by giving it a couple of smacks against the table. Holding it in my fist i HIT the bottom of it (the charging part) against the table several times.
So far it seems like the toothbrush is fixed. turns on and off when i push the button and no more wierd morse code when i put it in the charger. Just to be safe i did the "reset" again, and i this time i got the morse code "two short one long" vibration with the lights at the bottom flashing in unison, but when i let go of the silver button. the morse code stopped for good.
I think it is fixed. YAY.
update: its still a bit finicky but reseting helps (sometimes i hold both of the buttons and it does the trick - during the reset).

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