Question about Avaya 9620 IP Phone

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Disable mute button in avaya 9620

I want to disable mute button in avaya so that no one can use mute during a call. Is there a way to do it?

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  • Drake Nov 04, 2012

    There is no option to disable mute in the Avaya 9620. I need to disable it so callers could not use mute while talking to prevent idle chit chat.

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SOURCE: How do you reset an Avaya 9620 IP Phone to factory

Reset codes for phones: On all 96xx phones except for the 9610: To access Craft (the menu with the reset choices) from the phone, press the Mute Button + "CRAFT#" That's 27238# on the numeric keypad. This will cause the Craft Procedures menu to be displayed. Just scroll through the menu and follow the soft key prompts to get to reset or clear.

Posted on Nov 19, 2010

Testimonial: "Thanks dude, you rock! That is absolutely the correct answer."

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SOURCE: Avaya 9620 sends calls straight

Check if you have got the Send All softkey activated on your phone

Posted on Jan 26, 2011

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1 Answer

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In Manager, check that IP Extension. IS the box for "Allow Direct media path" checked? It should be unchecked.

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Press Mute
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Give it a static address OUTSIDE the DHCP scope.

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What system is the phone on? If IP office, you can designate a time server, or it could use the voicemail pro PC.

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Have Callmaster lll phones. We want mute button disabled. Agents have figured how to enable the mute buttons on individual phones. Looking for way to permantly disable mute feature on 700 phones. Thanks


First make sure headset/handset adaptors are not plugged into the phone

Press Select
Press Mute
Dial 68 (this will show the current setting)
Press * to change the setting
When the setting is at what you want press # this will save tyhe setting and exit programming mode

Hope this helps.

Mar 16, 2011 | AT&T LUCENT / AVAYA CALLMASTER IV PHONE...

1 Answer

How to remove conference/transfer facility in 9620 ip phone?


If you dont want a phone to be able to transfer a call anywhere, then remove all but 1 intercom appearances.

With only 1 appearance, the call can not be transferred anywhere.

Feb 08, 2011 | Avaya 9620 IP Phone

2 Answers

The message light on my Avaya 9620 won't go out even though i don't have new messages. Any ideas on this?


This is what fixed this issue to me:

1. I added the buttons "next", "msg-retr" and "delete-msg"
2. On the IP Phone, press "msg-retr", "next" and then "delete-msg"
3. Do it for every single message to turn off the light
4. Smile!

Cheers from Brasil! =)

Dec 21, 2010 | Avaya 9620 IP Phone

1 Answer

Avaya 9620 sends calls straight to voicemail and I can't change it.


Check if you have got the Send All softkey activated on your phone

Dec 09, 2010 | Avaya 9620 IP Phone

3 Answers

How do you reset an Avaya 9620 IP Phone to factory default?


Reset codes for phones: On all 96xx phones except for the 9610: To access Craft (the menu with the reset choices) from the phone, press the Mute Button + "CRAFT#" That's 27238# on the numeric keypad. This will cause the Craft Procedures menu to be displayed. Just scroll through the menu and follow the soft key prompts to get to reset or clear.

Nov 18, 2010 | Avaya 9620 IP Phone

1 Answer

9620 ip Phone is displaying a HTTP 1 - 404


It is trying to load an http file, and the file is not there, giving a 404 error. You are going to need to call someone in to troubleshoot this.

Jul 10, 2010 | Avaya 9620 IP Phone

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