Question about Ricoh Aficio AP3800C Laser Printer

13 Answers

A5 paper jam every time

Hello - I am trying to print A5 duplex from tray 2, but it jams on exit from the tray giving a misfed paper internal path A error. Tried single side printing instead of duplex, but jammed just the same. Then tried the same with A4 and it worked perfectly.
So, to summarize, I can print A4 from Tray 2, but A5 jams every time - any ideas?

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  • 12 more comments 
  • chrispeen Jan 04, 2009

    Thanks for fast response!
    Paper guides inside tray two are set to A5 and locked in place, and the paper stack is about 25% of max allowed. Still jamming - more ideas appreciated, thanks.

  • chrispeen Jan 04, 2009

    Thanks - just tried A4 again. It will only print when inserted in tray 2 orientated as landscape, if I turn the paper to portrait in the tray it jams exactly as A5.

  • chrispeen Jan 04, 2009

    I have completely removed tray 2 and checked inside with a torch - no sign of even a small piece of paper jammed, nor any sign of damage or sticky bits on the rollers. Also opened right cover and checked for stuck paper, but nothing there either.

  • chrispeen Jan 04, 2009

    AP3800 prints A5 from Bypass and Tray 2.

  • chrispeen Jan 04, 2009

    Hard reset made no difference. Absolutely certain there is nothing jammed or stuck.

  • chrispeen Jan 04, 2009

    That link would have been OK if I had an HP printer. Also for the umpteenth time, I have VERY CAREFULLY examined the area inside and out of tray 2 for even the smallest of jammed paper or other debris. Honestly, there is nothing!
    Get the feeling that there is more than a tad of autoresponse going on here!
    The A5 paper that jams is identical to the A4 paper that prints - I cut it myself from the same stock (yes, it really is A5 size, cut on a professional guillotine).
    Any more ideas? A big thank you to all who have provided ideas so far!

  • chrispeen Jan 04, 2009

    I have been using printers since 1983. I have worked out the difference between portrait and landscape, and A4 and A5 sizes, thanks anyway.
    Nice European papers, pity they don't sell in the UK, thanks for trying.

  • chrispeen Jan 04, 2009

    Tray 2 only accepts A5 in portrait.
    Why is someone telling me about A4 papers?
    How do I get a refund?

  • chrispeen Jan 05, 2009

    So how do I correct the default to paper jam?

  • chrispeen Jan 05, 2009

    Thanks - I have all the manuals, and I can load the tray correctly. I have also searched the Ricoh knowledge base, so there is no need to keep pointing me there.
    I just wondered if someone had already come across this strange problem and had found a solution.
    To summarize again, Tray 2 prints A4 in landscape, but jams in portrait. It ALWAYS jams when set for A5. I am familiar with the normal driver and printer settings. I know the different paper sizes. I am aware of paper quality. I have all the manuals. I have searched Ricoh knowledge base. I have been using printers for 25 years.
    It looks like this is a mechanical problem which needs an on-site engineer.
    Thanks everbody.

  • chrispeen Jan 05, 2009

    If the paper in Tray 2 ALWAYS jammed I would agree that cleaning might help, but, it does print with A4 in landscape (which presents to the rollers exactly as A5 portrait does).

  • chrispeen Jan 05, 2009

    The machine has printed 353,757 colour and 342,342 B&W sheets. The rollers appear sound and were judged to be OK by a pre-sale engineer, but I do not know when they were last replaced.
    Hope to hear from you again Bubbabear64!

  • chrispeen Jan 05, 2009

    The A5 paper that jams is identical in every resect to the A4 that prints.
    All driver and printer settings are correct.

  • chrispeen Jan 05, 2009

    Sounds the most promising idea - thank you

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13 Answers

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This may be due to deformation in the size of the output side of the printer,which may be due to some force or weight applied on it.try to check it .thank you

Posted on Jan 05, 2009

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I would like to suggest to check the paper size in the printer properties and in printer it self. please set the paper size to A5 in printing & preferences and set A5 for tray 2 in printer and than try to get the print. And also check for the thickness of A5 size paper is it harder than A4 or What ? If A5 is thicker than A4 Than kindly replace the A5. and ask for the paper a5 with same thickness as of a4.

Posted on Jan 05, 2009

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I'm a Ricoh tech. How many cycles do you have on the machine?

Posted on Jan 05, 2009

  • Tim Babcock
    Tim Babcock Jan 05, 2009

    Another thing that usually is the culprit of this printer are two things:



    1) Paper that could have moisture in it.



    2) The back stop could be not secured. If it isn't it could lose tension when grabbing the paper causing it to slip. They do break from time to time.



    If these solutions don't work and you have a lot of miles on it, it might be a good idea just to replace the paper clutch for that particular paper tray.

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Just open the lid up and spray that spray air into it and use a cue tip and rub rubbing alcohol on the rollers on the side so its not so dirty..

Thanks,
Steven

Posted on Jan 05, 2009

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Hello! this may seem saft but I had a similar problem that was caused by **** paper feed? When I took the sheets from the **** I just shoved them into tray/feed and they really need some Tlc, give em a twist n turn possibly shake/ruffle before popping them in feed. If 2 or more sheets are offered due to sticking the machine defaults to paper jam!
Hope this FixYa's Prob!
Paul 'W'

Posted on Jan 04, 2009

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Your printer is capable of accepting a5, load the paper on a different direction, with the leading edge 5.83" feed first, then properly aligned the side guides to match your paper this will surely work this time, then slect a5 on your printing properties on your pc

Posted on Jan 04, 2009

  • ABHISHEK.C
    ABHISHEK.C Jan 04, 2009

    OR You can use the following media with this feature:

    Matte Paper - Heavyweight: A4, Letter

    Premium Glossy Photo Paper:A4, Letter, 5 x 7", 10 x 15 cm/4 x 6", 8 x 10"

    Photo Paper:A4

    Premium Semigloss Photo Paper:A4, Letter, 10 x 15 cm/4 x 6"

    Glossy Photo Paper:Letter, 10 x 15 cm/4 x 6" 


    As you can see A5 is not in the list, therefor you will not be able to print A5 borderless via the normal means.

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Sir,

Click this link for more information


Thanks
Good Luck

Posted on Jan 04, 2009

  • Asfiya Ahamed
    Asfiya Ahamed Jan 05, 2009

    Sir,

    To reduce the frequency of paper and transparency jams,

    Use only the recommended sizes and weights of paper in the
    trays;

    After removing a paper jam, be sure to remove any paper scraps.

    Occasionally clean the feed rollers. Wipe off paper dust with a
    dry, clean cloth



    Click this link to download the pdf and refer the page nos from 11 to 12


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Unlock the A5 plastic track and allign it just to fit the A5 paper then lock again, and make sure on the settings you choose A5 paper for tray 2 specifying it as landscape or protrait orientation. if all that didnt work, then make sure to buy good quality A5 paper, since some manufacurers might make the paper dimensions out of specifications ( alittle longer, shorter, wider...etc)
if that didnt work, then you need to open up the printer and make sure there's no dust or grease is on the inner sides of the wheel that takes in the papers, since A5 is smaller than A4.

Posted on Jan 04, 2009

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First try hard reset .

Unplug the unit from power chord for 30 minutes and plug back the power chord to the unit .
This will reset your unit .

If reset doesnot work then try the following

  • Remove paper trays and check for damaged paper.
  • Open the doors that give access to the printer's paper path and to the toner or ink cartridge and check for any bit of paper .

  • Close the doors you opened and turn the printer back on.

Posted on Jan 04, 2009

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Hi and welcome to FixYa,

On a Ricoh Aficio AP3800C Laser printer, isn't A5 meant to be fed on the Bypass Tray?

Good luck and Thank you for using FixYa.

Posted on Jan 04, 2009

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  • 239 Answers

There is some riped paper inside that got stuck ,you have to clean it out

Posted on Jan 04, 2009

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Hi Chris

Try to print A4 from tray 2, so that we can diagnose whether its an Tray problem or not..

Posted on Jan 04, 2009

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Ensure that you are setting (manually ) the plastic guides that hold paper at the sides inside tray in the proper way.

Try also loading a bigger number of paper sheets inside the tray.

Posted on Jan 04, 2009

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