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Hi there, please reset the printer from printer setting option,then restart it. If you didn't find any resetting option then , uninstall the printer from computer & restart the both (PC & Printer). after that again install the printer and use it. Your problem will solve then. Thanks.
make sure you have all the paper out, sometimes there is a small piece that got stuck inside the printer. if you can not see it, you will probably have to take it to a service center. most likely its stuck where the sensor area is.