Question about Western Digital My Passport Essential 500GB External USB 20 Portable Red 500 GB Hard Drive

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Removing all my data from wd my passport essential

It is slowing my computer down and i don't like it. I can return it but how can i use remove my data from it

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  • 137 Answers

You plug it in. Right click the drive on windows explorer, then select format. Perform a full format and your data should be gone.

Posted on Nov 04, 2012

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Posted on Jan 02, 2017

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SOURCE: dropped a WD passport drive, now it won't load. HELP!

Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

Posted on Apr 29, 2008

  • 1 Answer

SOURCE: WD Passport Essential 160gb with PowerBook G4

The problem is that your powerbook G4 does not provide enough power to your 160gb passport HD. This does not happens to the new Macs with intel inside.
There are several ways to fix it:
1) Go to West Digital Website and buy a "Power Buster Cable USB" (that connect your 2 USB ports to your passport HD in order to provide more power). I think that it costs 10$. This is the link: http://www.wdc.com/en/products/accessories.asp?ProdID=170
2) The other solution is easier. If you have an external USB hard drive with two USB ports, or a DVD/CD burner with two usb ports, you can pug your passport in one of the ports while the other HD or DVD/CD burner is connected to you PowerBook. You will be able to see and use your q60gb Passport HD.

Posted on Oct 25, 2008

  • 1 Answer

SOURCE: 320GB WD passport essential works with XP os but not with vista

both of my vista machines worked perfectly... i am not using the software that came on the drive. as a mass storage device it works perfectly.

Posted on Feb 01, 2009

  • 1 Answer

SOURCE: WD My Passport Essential 250GB USB2.0 is not working in WIn 98SE

Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC...
In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem ..
So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me ..
Samer.F

Posted on Feb 24, 2009

bob_computer
  • 3153 Answers

SOURCE: 250gb wd passport contents not visible in my computer

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
 
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
10. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.

Posted on Nov 10, 2009

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It's hard to say from your description what the problem is but the first thing to do is determine the condition of the drive. You can check if there are problems with the drive using the free trial version of http://www.hdtune.com/

If it checks out ok then you can try to recover your data with Recuva it's free http://www.piriform.com/recuva

Or if that does not work you will need data recovery help. A good choice for low cost and fast data recovery is http://FreeDataRecovery.us

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Runs very slow,cant transfer filesfrom my passport onto my computer


Run WD's Data Lifeguard diagnostic utility on the drive... http://support.wdc.com/product/download.asp?groupid=203&sid=3&lang=en

If it shows bad sectors and you need your data back this guy can help you remotely... FreeDataRecovery.us

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I would return the Western Digital Passport Essential SE back to were you purchased it. Exchange it or get your money back. It is defective sounds like.

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I tried to format my 500gb WD passport essential with exfat using windows 7 for my mediastar pvr . Now neither pvr or windows 7 can see the harddrive


Windows 7 does _NOT_ support 'exfat' drives, as you have found out.
You can "format" the drive, to use 'FAT32' or 'NTFS' file-systems.

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Can I use my passport essential 2.0 to backup my work computer as well as my home computer?


You can use your WD Passport to sychronize data on multiple computers, you just need to set up the other computer name (e.g. "Work computer")using the software.

WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

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