Question about Dyson DC44 Animal Cordless Vacuum

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DC44 Used right out of the box for about 10 minutes, then I took a break and plugged it in. Went to use it again and after 1-2 minutes it just stopped. The green light on the charger unit is lit but the one on the handheld part is not lit. Is it just charging or did it stop working??

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SOURCE: My Dyson DC07 stops working after a few minutes.

Have you tried calling Dyson? I had a problem with my Animal, and their tech department talked me though the fix. Worth trying them first.

Posted on Jun 10, 2009

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    SOURCE: Handheld Dyson DC16 red charging

    Hi there,

    Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 02, 2011

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    2 Answers

    Is charger not working?


    If you have a DC voltmeter and can see the contacts in the charger, you may be able to see it the charger has a output. But with the newer electronics for battery charging, the battery may need to be in the charger to get a reading. My guess is you do have a bad charger.

    Jul 26, 2015 | Dyson DC44 Animal Digital Slim Cordless...

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    My animal dyson cordless is making a chugging noise any advice to what could be the problem .


    Hi Ann, it's Jack at Dyson.

    DC44 is engineered to make a pulsing noise, then to shut off for protection, if something is blocking airflow from passing through the vacuum. There may be an obstruction in the motorised floor tool, wand or bin inlet. This is simple to check for and resolve - just follow each of the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand

    It's also a good idea to give the pre-filter a wash. We recommend washing the filter at least once a month, using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.

    I'm confident that removing any blockages and washing the filter will resolve the issue. However if you would like any additional advice from our experts after giving these steps a try, you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Feb 22, 2015 | Dyson DC44 Animal Cordless Vacuum

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    I have a Dyson DC44 Animal that I cannot get to work properly. It seems to have lost its suction after the first use, which wasn't that impressive. I have two cats, and when I run the vacuum over my carpet...


    Hi Lauren, it's Jack at Dyson.

    DC44 has twice the suction of other cordless vacuums, and we certainly wouldn't expect concerns about performance. Boost mode provides 8 minutes of highest suction power for really stubborn dirt or clinging pet hair, but for day to day vacuuming normal mode should be sufficient.

    From your description it sounds like your machine may have a blockage in the floor tool, wand or bin inlet. Without suction to carry debris through the machine and into the clear bin, hair may be more likely to wrap around the brush bar. We're happy to help you check for this, and to remove any obstructions.

    You may also want to wash the filter if this hasn't been done recently. We recommend doing this at least once a month, using cold water without detergent:


    When you have your DC44 fully-charged and near to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We look forward to providing further assistance.

    Jan 12, 2015 | Dyson DC44 Animal Cordless Vacuum

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    No suction Dyson DC44


    Hi there Donna, it's Jack at Dyson.

    If your DC44 seems to be running as normal but has no suction, it's likely you have a blockage in the floor tool, wand or bin inlet. The filter may also need a wash.

    To check for and remove any blockages, please follow the steps shown in our online Support guide:http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand

    DC44 has one washable filter, engineered to last the lifetime of the machine in normal use. This should be washed at least once a month using cold water without detergent, as shown in the video below. Allow the filter to dry completely for at least 24 hours before replacing it.

    I'm confident this will resolve the issue, but if you would like any further help from our experts after giving these steps a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jul 27, 2014 | Dyson DC44 Animal Digital Slim Cordless...

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    Do you keep the Dyson DC44 plugged into charger all the time?


    I don't keep mine plugged in, but that's because I haven't mounted the charger on the wall. I think rechargeable batteries are smart enough nowadays to allow for an appliance to be constantly plugged in.

    Jul 10, 2014 | Dyson DC44 Animal Cordless Vacuum

    1 Answer

    The handle gets very hot even after a minute of use.


    Hi Jo-Anne, it's Jack at Dyson.

    It's normal for the casing of the vacuum to become warm in use, especially if you're running your DC44 on Boost mode. The battery and motor are located below and above the handgrip, to ensure the vacuum is balanced for high-up and low-down cleaning.

    DC44 is engineered to make a pulsing noise and shut down for protection if a blockage is causing it to overheat. It sounds like your vacuum is working correctly - but if you're still concerned, please get in touch with our experts for some help with diagnostic checks. You can reach us on 800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jun 21, 2014 | Dyson DC44 Animal Cordless Vacuum

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    Dyson DC44 Animal Handheld Vacuum, keeps cutting out


    dyson-dc44-animal-handheld-vacuum-keeps-ehecv3x4uj13pgwprhzrjmma-4-1.jpgThe battery falls slightly loose, so you have to fasten it securely to the body of the vacuum. I learned this from another user here on Fixya. He uses electric tape. I used one of those rubber bracelets that kids wear. Worked perfectly!

    Mar 10, 2014 | Dyson DC44 Animal Handheld Vacuum Cleaner

    1 Answer

    Not starting at all


    Hi there, it's Jack at Dyson.

    The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

    When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

    Dec 01, 2013 | Dyson DC44 Animal Cordless Vacuum

    1 Answer

    I have a new Dyson DC44. It has a screw rather than a push button to remove the battery. I bought a spare battery. When I unscrew/loosen the screw, the screw won't come out and the battery won't pull


    Hi Mike, it's Jack at Dyson.

    Our cordless vacuums including DC44 Animal now include a fixed battery which is not designed to be removable in everyday use. As DC44 offers a runtime of up to 20 minutes of high, constant suction, we've found Dyson owners don't usually need an additional battery to complete cleaning tasks.

    The battery is removable if it ever needs to be replaced, but we would advise against attempting to swap the batteries in normal use as the machine isn't designed to be used in this way.

    For further advice I'd encourage you to contact our Support team directly - you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Nov 22, 2013 | Dyson DC44 Animal Digital Slim Cordless...

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