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Users Manual & Warranty Information 720-0163

I am looking for the users manual and warranty information for my Jenn-Air 720-0163. While this is the worst grill that I have ever owned, I wanted to try to fix it before throwing it in the trash and spending another $500.

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  • jpsail Jan 11, 2009

    The lifetime brass burners are shot. I just need the humber where to call for replacements.

  • peterreynold Jan 11, 2009

    Trying to accomplish the same thing. The Cast Brass Burners are shot, Lowes will not help, and the original manufacturer Nexgrill is not supporting the product with replacement parts. I have emailed them to get some resolution (even if it means buying new burners that were supposed to have a "lifetime warranty").



  • Anonymous Mar 03, 2009

    my brass burner are shot after 3 years. I might try cast if i can find them.

  • rbernat4 Mar 30, 2009

    Lowe's sold me a Jenn Air 720-0163 unit and the burners are shot. Not sure whether to attempt a fix myself if I can find a suitable part(s) or take my lumps.

  • Anonymous Apr 19, 2009

    3 years and lifetime brass burners are shot, has anyone had any luck getting warrenty replacments. if so how?

  • rparker559 Apr 29, 2009

    Any luck from Hearing back from jenn-air for replacement burners?

  • tattoo
    tattoo Feb 14, 2012

    i called jenn-air today and told them my 3 burners and 3 flame tamers and
    cooking grids and the warming rack are rested out they are sending me all new ones all i have to pay is $16.49 for shipping. oh and they are also sending me a manual for free..

  • tattoo
    tattoo Feb 14, 2012

    i called jenn-air today and told them my 3 burners and 3 flame tamers and
    cooking grids and the warming rack are rested out they are sending me all new ones all i have to pay is $16.49 for shipping. oh and they are also sending me a manual for free..

  • John Smith
    John Smith Sep 13, 2012

    http://outdoorcooking.manualsonline.com/...

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Hi phvieth,

I am in the same boat. My Jenn-Air 720-0163 lit itself on fire and I need to find replacement valve seals and a manual.

Posted on Mar 27, 2009

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If you're confident that you have adequate gas in the tank. turn the tank valve OFF and disconnect the hose from the tank. Wait 5 minutes and reconnect the hose to the tank. Once connected, open the tank valve VERY, VERY SLOWLY (Slow motion, slow). Once the valve is fully open, light the burner farthest from the tank first and turn it to it's highest setting. Does the flame height look correct? If so, light the remaining burners the same way. Do all the flame heights now look correct? If so, you solved the problem. Remember to always open the tank valve very, very slowly.

If the above didn't solve the problem, you are either low on gas or the hose/regulator assembly needs to be replaced. If replacement is necessary, you can find the hose/regulator assembly at any home center or hardware store that sells gas grills and accessories. Take your old one with you for comparison purposes.

Hope this helped you solve the problem. Happy Grilling!!

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Hi There, I have a Jenn Air Gas Grill that I purchased at Lowes with a lifetime warranty. My Model# is 721-0336. We need 3 new burners and two small spacers that go between the burners.


Hi, you have to contact Clagrill on 501-821-4050 to request for your parts. I think they have a free shipping policy within the US.....

Aug 29, 2010 | Jenn-Air Grills & Smokers

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Burners are clogged or defective and the flame is "backing up" which may have damaged your gas valves and/or ignitor. Try removing and cleaning the burners with a wire brush or if under warranty, have nexgrill replace them all.

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Jenn-air model 720-0061 LP burners only light on one side cleaned with wirebrush and blew out with air?


The crossover for the flame to "jump" to the other side of the burner is clogged, rusgted, etc. It looks like a straight cut line on the rear under side of the burner. Nexgrill told me that the burners did not have an adequate amount of "finish" on them. Call them and get all new burners for free under warranty, Since 2004, I am on my 5th set of burners.

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This seems to be a problem for most Jenn-Air users. The burners are defective, rusted or clogged and allowing the flame to "back up." You most likely have a melted electronic ignitor as well as gas valve damage. The new burners that I received this week for my model 720-0061-LP are 1/2 inch shorter than previous versions. Time will tell if this fixed the problem. I would call Nexgrill and get all new burners and inspect the gas valve area for damage. Since 2004, I am on my 5th set of burners, glad they were free since I have a lifetime warranty on my model.

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How did you get your replacement burners, they are covered under the lifetime warranty.

They are east to replace, simply lift out of guide hole in back of grill slide off of the gas source. Then slide new burner on gas source and position back into guide hole.

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You should test the wiring to see if there is any short that is causing the overheating.
If one knob only is getting hot, then the knob is probably faulty and need to be replaced.

I the all knobs are overheating because of heat coming from the grill, then is a bad heat insulation problem, better to call the service number listed on the owner manual and discuss the problem with Jenn Air in this case.

Here you find replacement parts for your model, in case you need to replace a knob.

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http://www.coleman.com/coleman/manuals/ This link should take you to where you can get the manual from.

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This automatic response has been generated to let you know we have received your message.)

Thank you for contacting Coleman, The Outdoor Company. We appreciate your interest in Coleman products and will be in touch as soon as possible.

You can now order repair parts http://www.coleman.com/coleman/parts/PartsDefault2.asp

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You can also locate dealers of Coleman products in your area and register to receive new product information direct from Coleman.

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