Question about HP xb3000 (417329-001) Docking Station

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Keyboard on lap top not working

I have my new HP in a stand with everything pluged in including an external keyboard. now when I unplug my computer the keyboard on the lap top won't work. The touc screen works fine as does the screen touch keyboard but the actual laptop keyboard won't work.
We have 2 new LTops and the other one plugs and unplugs keyboard no problems

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  • sheb341 Jan 04, 2009

    I'm using vista ....
    do u think that you could help me out with that?
    i cant find the hard wear manager.. so i really dont know what to do?
    Thanks for the help


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Hello there,

What I would assume in your case is that the jack is not sensing that the keyboard(external) has been unplugged. You can check if the device is working properly in Hardware manager. Assuming you are using XP right-click on My computer->click properties-> hardware manager and check under keyboards. If there's any exclamatory mark next to it then it seems there's some kind of problem with it. Right-click on the device and click on uninstall. Since most of these workstation keyboards are Microsoft PS/2, windows should automatically find and install drivers for it. If it stil doesn't work then its likely to be a hardware failure. Contact HP immediately. Let me know if you need more help.

Posted on Jan 04, 2009

  • eagle338
    eagle338 Jan 04, 2009

    On Vista you can access it through start->control panel->system and maintenance->system->device manager. Try it and post back if you need more help.



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