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Communication error 344*

Normally for our home office we have been using the main home number for our faxes but every-time someone in the house unknowingly pick up during the sending or receiving of a fax the transmission is stopped. so since our main business number is through ring-central a VoIP phone we decided to hook up the fax to it instead which was already included in our voip package but after switing everything over and the fax test pass all phases we still are unable to send or recieve any faxes. Four hours on the phone with ringcentral tech support got me nowhere. I still have the same error 344* or 321* please Help.

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Posted on Jan 02, 2017

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jayb577
  • 1 Answer

SOURCE: Error 344- Fax Function

Comm Error 344 is: (Note that this is on the receivers end)

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.

The remote user has pressed the Stop button while the remote machine was receiving.

Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

This website will show you what the error codes are.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00062808#A5

Posted on Jul 21, 2008

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  • 105 Answers

SOURCE: Fax will not send or receive

Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

Posted on Oct 05, 2008

leroyal
  • 2120 Answers

SOURCE: I AM ABLE TO SEND A FAX, BUT NOT RECEIVE FAXES

Some other device is on the phone line.

Posted on Feb 10, 2009

  • 1 Answer

SOURCE: Error 344- Fax Function

Try to connect the phone line from the phone oulet directly to the line one connection of the machine.

Posted on Jun 09, 2009

  • 107 Answers

SOURCE: I get *388 error sending faxes from hp officejet v40 over VOIP

Please check this:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error386

Here you will se a lot explinations from hp

Posted on Mar 06, 2010

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1 Answer

I keep getting error message 344


There is a good chance that your fax line is bad. Determining where it may be bad is a bit more difficult. There are a number of places that it could be bad, one of them should be replaceable by you. You can try a different phone line between the 8500 and the fax wall jack. You can try the 8500 at a different fax wall jack (if you have one). If you have DSL Internet service, make sure that you are using a DSL filter in between the fax wall jack and the line that connects your fax machine.

The final thing you can do is hook up a phone to your fax line, do you hear static? If so, you probably need professional service to assist you. Those are a few things you can do on your own to resolve a line issue. If that doesn't fix it, you might have to call out a phone company to check/test/re-run the phone line to your fax wall jack where you plug the 8500 in. It might even be a problem outside of your house/office/building.

Beyond line issues, there really isn't much it could be besides the fax machine itself. Try taking it to someone elses home/office and test it there. If it has the same issue, it is probably the machine itself.

There is one setting inside the 8500 you can turn OFF to attempt to bypass the issue, however this is just a bandaid. Look at your instructions to disable ECM or follow the link provided by HP for error 344 below:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=buu02549#Error344

Jun 16, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

HELP ERROR 344 ON MY HP J4680 CANNOT SEND OR RECEIVE FAXES


Welcome to FixYa!

There are 4 reasons for Error 344 to occur when sending or receiving afax.
1. The remote machine failed to respond to a fax command from the local machinebecause the connection was interrupted. These errors can occur if the phonelines in the area to be faxed are old or there is noise (static on the phoneline). Other reasons can include power outages and other power-relatedproblems.

2. The call-waiting service can cause this error. The click, heard for anincoming call, is actually a momentary disconnect of the line.

3. The remote user pressed the Stop key while the reception was in progress.

4. Under rare conditions, incompatibility between the two machines might causethe remote machine to abandon the call.
Solution 1
Try to send a fax at a different time when telephone line conditions haveimproved.

Souliton 2
Try sending at a lower transmission speed.

Keep me posted and thank you for using FixYa!
Jas247

Mar 08, 2011 | HP J4680 Office Jet All-In-One Printer

1 Answer

I get the error 344 message continuously to this one number i'm trying to fax to. i can fax to any other number, but this one # almost always produces this error 344?


Then the problem is most definately on the fax you're trying to send to, and not on your machine. If it works to all other numbers but not to that specific one, then you can shift the blame to the other guy.

Jul 28, 2010 | Office Equipment & Supplies

1 Answer

Fax error 344 - HP officejet 4255 all-in-one


fax error is remote machine not responding to your fax.the other fax has stopped communicating.this is a comms error.

Jun 29, 2009 | HP LaserJet 3050 All-In-One Printer

2 Answers

Fax series 920, can receive but not send faxes, error code 344*


Do you have or are you sending a fax to a party that has a DIGITAL PHONE SERVICE?

Jun 04, 2009 | HP 920 Plain Paper Fax

1 Answer

Faxing to a residence


It may be that your CEO's fax machine is not setup to receive correctly. Have someone check the fax receive settings. Have them set it ot fax only and automatic receive.

Please remember to rate all users who assist you for free :)

Sep 26, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Faxing problem with HP Office Jet 7130 all-in-one


hi-
chances are you need to change the setting on you hp printer, i mean the fax settings for it and by the way have you tried reseating or unplugging the wire that connects from the wall to your hp office jet? try to unplug and replug it then try sending another fax, update me for any unusualities, thanks!!

May 20, 2008 | HP OfficeJet 7130C All-In-One InkJet...

4 Answers

Error 344- Fax Function


Try to connect the phone line from the phone oulet directly to the line one connection of the machine.

May 09, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

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