Earlier the POS machine was working fine and one day our company has decided to have Cisco Digital lines and that was the end of it after that when we plug the terminals to the VOIP system (digital lines) the terminal is no more working
Please help , how to solve this issue and as per company policy we cannot have analog lines
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VeriFone Vx510 with SoftPay. Quick Reference ... their PIN, and encourage them to protect their PIN. ERROR ... the terminal screen. ... PINpad display is blank: See "PIN Pad Error" ... the ALPHA key (repeatedly if necessary until the desired.
"TAMPER" displays on Vx510, Vx610, or Vx670 terminal Problem/Task "TAMPER" shows on Vx510, Vx610, or Vx670 terminal Environment VeriFone Connect Any Verifone manufactured device that has the capability to contain it's own internal encryption (including Vx510, Vx610, or Vx670 terminal) Cause The message: "Tamper" will appear on the Vx510, Vx610, or Vx670 terminal if it is physically opened, damaged, or if it is jarred enough to flip and enable the internal tamper 'switch'. The reason for this is to ensure any sensitive data that passes through the terminal during a credit card transaction is not intercepted or compromised. Customer Solution/Action 1. Contact repair facility for repair/replacement of the affected device If you still needs help call us at (775)358-2922 ask for Randy http://freshpoint.org
To Reboot the Verifone VX510 or VX570 terminal you will press the "F2" and "F4" buttons at the same time. When it prompts you for the password, you will enter it (this depends on which credit card provider you use) and it will bring you to a "sys mode menu 1" screen. The "F4" option should give you a "RESTART" option, which is the same as rebooting the machine.
It's really hit or miss. Some days they will work, some days they will not. You will only really run into a problem when your doing downloads or batching the terminal out. You will sometimes have problems running cards, but make sure you hit the reports key if you get a disconnect to make sure the transaction didn't go through already before running the card again.