Question about VeriFone Omni 3700

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Verifone VX510 Recently our office has cisco line (digital line) from analog lines and after switching to this our credit card terminals are not working it keeps saying line busy or cummincation error . Please suggest how to solve this problem , since we cannot have nay analog lines and these machines are givng problem

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  • Anonymous Jan 15, 2009

    i have a Vx570. we had the exact same problem. is you verifone plugged into a Cisco VG224 gateway too?
    the gateway is working fine, even with a normal phone, fax or pc dialup.
    get your verifone administrator to go thru the PQD settings with you. they know the admin passwords so they will get you to check some setttings.
    make sure the pdq has a prefix of 9 for anoutside (in UK).
    also check the *Z4 setting. it should set to 3.

    my PDQ works fine now. i can do sales transactions all day.
    i just cant update my currency rates.



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Yes he is somewhat correct. At the main sale screen hit the option 6 usually the password is 1 Alpha Alpha 66831 if it gets you to the Terminal Phone COMMs screen it is good. Choose phone then next and choose PBX code that is what needs to be dialed out from your phone system to get an outside line IE: 9,,8,... once that is edited choose enter then exit if that doesnt work at teh main screen hit the more key or the tip key until you see other setup then the password again. 1 ALPHA ALPHA 66831 hit the tip or more key again until you see COMMS. Select it then hit next until you see baud rate hit edit and that field and then next until you see 300 hit enter then exit save changes hit ok then the red X key to get back to the sale screen try that.

Other fixes as well but it needs phone conversation.
Call me at ext 105

Posted on Jul 14, 2009

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Generally speaking, your terminal has to be programmed with PBX code within the terminal to match the requirements of the phone line. Remember that Analog phone lines are the most reliable in terms of interruption in service. Digital rollover lines don't always give a reliable signal and according to manufacturers specs, shouldn't be used. In practice though, they do work for daily transactions, but to download a new program file, they have not worked in my experience.
If you have questions about your terminal or don't have a specific support rep to answer your questions, feel free to contact me

Posted on Sep 24, 2012

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Hi, recently someone ask me to edit parameters PRNTISO and DEBUGISO, after I click restart, the machine(Verifone VX510) had problem to start up. Error "DOWNLOAD NEEDED *GO FILE NOT FOUND". I notice the some of the paramters was clear. Can someone help me.

Posted on Apr 29, 2010

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Another solution might be if your credit card terminals have a Ethernet port you can reprogram to run through IP. Right now those machines are programmed to use a analog phone line. Those will not work unless you change the programming software to use IP or you install dedicated phone lines just for your credit card terminals. Look on your credit card terminal and see if there is a sticker that either has a 1800 number or your merchant services provider number. Merchant services providers are the ones that process the transactions that go through the credit card machines. Tell them you recently switched to using IP processing and you want to switch your credit card terminals to process through IP. They should run you through a process of building new files for each credit card machine and then instruct how to reprogram the machines after the files are built.

Posted on Feb 27, 2010

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1 Answer

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the terminal requires a dedicated analog phone line. it will allow you to use the phone while you are not using the terminal. if you are in the process of running a transaction and the phone rings or someone picks up the line you can get communication errors and will have to try to reconnect the communication so the sale can be processed.
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first check the phone line it self. take all phone lines out of the credit card machine, and unplug the power to machine. now take a telephone with a phone line attached and plug that into wall as if you were making a call on that phone. check for dial tone. if you have a dial tone, make a call. do you require a 8 or 9 to dial out? you terminal may not recognize that.
also if you do have dial tone do you use digital or analog phone lines? you need analog for terminals. if you have a fax line you can connect the terminal to fax via phone line. if this does not work contact phone co and ask what type of lines you have, you can also connect most terminals via Ethernet.

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"TAMPER" displays on Vx510, Vx610, or Vx670 terminal Problem/Task "TAMPER" shows on Vx510, Vx610, or Vx670 terminal Environment VeriFone Connect Any Verifone manufactured device that has the capability to contain it's own internal encryption (including Vx510, Vx610, or Vx670 terminal) Cause The message: "Tamper" will appear on the Vx510, Vx610, or Vx670 terminal if it is physically opened, damaged, or if it is jarred enough to flip and enable the internal tamper 'switch'. The reason for this is to ensure any sensitive data that passes through the terminal during a credit card transaction is not intercepted or compromised. Customer Solution/Action 1.
Contact repair facility for repair/replacement of the affected device
If you still needs help call us at (775)358-2922 ask for Randy

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If you cant use analog lines then you have a problem..What you need to do it replace the comm equip. to a DUAL COMM with IP services.. That should fix your issue

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