Question about Onkyo DX-C380 6-Disc CD Changer

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Onkyo 6 disc cd changer DX-380 has CD stuck under carousel

The carousel kept opening and closing and a CD was knocked out of the tray and it slipped under the carousel. How do I open the case to remove the CD?

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  • sew8 Jan 05, 2009

    I'm not terribly mechanical, so I am going to recruit some help before I start prying thngs apart. I think it's worth a shot before buying a new unit. Thanks for the suggestion!

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This has just happened to us. Often when the changer tries to select a CD on random play, it somehow knocks one CD off the carousel, usually on top of the other 5 CDs and then you can retrieve it easily. This time it knocked it down behind the carousel so the drawer could not close. We left the drawer open, carefully took the player out and tipped it upside down and then tipped it forward. We then closed the drawer while it was still upside down and then turned the player back up the right way. The loose CD fell onto the carousel and we could then open it and retrieve the CD. No damage to either CD or changer and we are now listening to music again!

Posted on Mar 04, 2009

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After the CD fell under the carousel, the carousel continues to operate without difficulty -- opens and closes, moves from disc to disc, etc.. Should I be concerned about just leaving the CD without trying to retrieve? I can live without the CD.

Posted on Aug 13, 2011

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Find the screws that hold the to of the case to the chassis. They should be on the bottom, and back. Once they're removed, gently pull the top off. You may have to fish under the carousel to get the CD, but if you're gentle, you should be okay. Make DARN sure the power's unplugged, and keep your tools away from the power supply, just in case there's some residual energy left. Good luck!

Posted on Jan 04, 2009

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