Question about Sony Cyber-Shot DSC-H1 Digital Camera

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Shutter button popped off & I am out of warrenty.

Sony wants $180 to fix this. and that is money that could be used towards a newer camera. any one out there attempt to fix this for the H1, DSC-H2 or dsc-H5? Lots of people out there asking about the "shutter button" issue.

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  • Pete Pickett May 21, 2007

    Well there is a lot of truth to it. However i found that a toothpick, broken down to the right size and then a small piece of duct tape over the whole bezel actually did the trick until i find a newer solution. Seems Ebay shows these cameras going for about $180-$200 brand new (as of May 2007).

    Since I am out of warrenty I slowly took the back off and found everything crammed into the body. I stopped after pulling all the visible screws out that I could see. Does anyone know if the bezel around the button area comes off (twist or pop off)?

    I could get the maintenance manual off the web for $15. I still may do this. It is a matter of principal now. I have the ability to get a new button machined out of metal if i could only find the actual dimension i need and what kind if a snap area i can use to maintain a hold. This should be a really really easy fix with the right designed button.

  • Pete Pickett Aug 15, 2007

    how about another suggestion to fix this...

    get a thumbtack, an pare of wire cutters and trim down the tumbtack until it fits nicely into the hole. BE CAREFUL TRIMMING AS AS PEICES WILL FLY when you snip the end!

    then duct tape the button on! you could even reapply the spring if you have it!

  • Pete Pickett Aug 19, 2007

    Thanks Cranky1!

  • Pete Pickett Aug 25, 2007

    OK, i received the part X21083252 from Sony, and it says on the box "DSC-H2" and "RELEASE ASSY".

    Well the bezel is slightly different from the DSC-H1 and will not fit. So i called sony back and they found the proper part number for the DSC-H1 Shutter Button release Assembly. It is x21490561 and you can order it here http://servicesales.sel.sony.com/ecom/ac... (make sure you select part number in the search area.)

    If you are interested in replacing the shutter button "RELEASE ASSY" for any other DSC-H5, DSC-H7 or DSC-H9 camera, call that number on the site above. Do not let them try to sell you a whole front FACE for the camera, tell them you want the RELEASE ASSY, but be very polite and they will possibly transfer you to another rep that will have the answer you need for about $18-$25.

    To remove the Shutter Release Button Bezel you need to twist the bezel about 5-10°Counter clockwise and it should come off. More to come when I receive the new part from Sony.

  • Pete Pickett Aug 27, 2007

    Update- did you know you can get it at tiger direct??? http://tigerdirect.partsearch.com/Part/S...

  • Pete Pickett Sep 01, 2007

    Cranky, thanks anyway! you got me on the right track. i got the right button and 1 minute later i had a complete camera again!!! Kudoes to you!
    Pete

  • Pete Pickett Sep 20, 2007

    Yes I did fix my dsc-h1! My wife loves it again!

  • Pete Pickett Nov 14, 2007

    for the dsc-h2 thru dsc h-5 that part number is x21083252.



    I know becasue i bought a damaged h5 off ebay for $100 and fixed it in 15 seconds!!! Now i have both H1 and H5!

    To see my videos from them go to www.airshowbuzz.com and search for pete3000

  • Anonymous Dec 18, 2007

    i have a h-2 with no shutter button what do i have to do to replace it

  • JulianT69 Mar 03, 2008

    This is some really good info, thanks guys. I have an H7 with a damaged shutter button, and am not sure if the part number is the same as that for the H2 - H5. Anyone know? I have no luck with Sony South Africa on this. I've used the thumb-tack solution as an interim measure, and it works really well.

  • fuller92 Mar 14, 2008

    DSC-H5, ordered new release assembly and after several tries it finally slid into place and the camera is as good as new or at least close enough.

    Thanks to everyone who took the time to put this info on the web!

  • janet Apr 11, 2008

    I have the DSC-H5 and my shutter button popped off. I have the button and the spring but it wont stay on. Do i have to purchase a new one?

  • Anonymous Apr 21, 2008

    I have a dsc-h2. the button fell off, I have the button but it falls right off again. I am going to try to get a new button. he charge for a minor repair was180 that is a little pricey for a button.

  • Pete Pickett May 20, 2008


    To all recent comments. If you do not understand the instructions (due to language etc..) then call 1-800-488-sony and ask if the X21490561 RELEASE ASSY

    is the right one for your model of camera (h1, h2, h5, h7, h9 etc...) They will be able to tell you the right part number and send it to you!

  • Anonymous Mar 14, 2014

    i NEED SIMPLE INSTRUCTION FOR REPLACING THE SHUTTER BUTTON, SPRING, & CLIP.

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13 Answers

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The fix is so easy I thought of it in my sleep. The button had fallen off our H2 while my wife was taking pictures of dolphins. And you guessed it, the button fell into the ocean. Sony sells the Shutter Button Release Assembly for $18.00 plus tax & shipping. Anyway, the fix does not require you to take apart the camera. Using a rubber jar opener you can turn the little silver ring just a little bit. Use your finger nail and lift it off. Look for the little plastic piece that broke and also the little snap ring. On the underside of the ring that you removed, you'll notice two little feet. When putting the new assembly back together, line up those feet with the two slots, pressing down and turning the ring just slightly should hold it in place. Cranky...

Posted on Aug 11, 2007

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  • Cranky1 Aug 18, 2007

    Here's the part number and website. I beleive the shutter button release assembly fits the H1 thru H5 camera. It may fit the m1 thry m5 also but I am not sure. That's just a guess from the numbers on my invoice.

    Cranky...

  • Cranky1 Aug 18, 2007

    Whoops: x21083252
    http://servicesales.sel.sony.com/ecom/ac...

  • Cranky1 Sep 01, 2007

    Sorry, I thought that the button was the same for H1 because the invoice that I was sent had h1 thru h5 listed on it.

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WoW! I am so glad I had found this thread. Found out the information was very help full! I would like to say thank you to everybody who had posted on here! My camera is the Sony Cybershot DSC-H5. Never had relized what a common problem this had. Called Sony's toll free last week. Ordered the part number :x21083252 About three days later had received the part. The old part was easy to take off. Had a heck of a time getting the new piece on. I used and xActo hobby knife. Must of had something cought in there. Then the new part was easy for me to snap in to place. Now my camera works great! The part only cost me $27.35 order it from Sony. I wish every body there camera repair! Again, I thank you!

Posted on Jun 07, 2009

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Cranky - did you really fix your DSC-H1? Were you successful in replacing the button that broke. Let me know if there is any trick to taking this apart? I am going to try and do this myself. Red1

Posted on Sep 20, 2007

  • Red1 Nov 15, 2007

    I was succesful in repairing my DSC-H1. I got the part that either Cranky suggested or Pete 3000 from Tiger Direct. When it came (it was back ordered) I twisted and tried to get the broken assembly off but I was turning it the wrong way. I used some different things to turn is the wrong way and ended up scratching my camera - who cares. So it was when I finaly just took a small needle nose pliers and turned it clockwise and only just a very small 1/8th of an inch that it just came right off and I was able to put the new one back on easily turning it back counter clockwise exactly the way I got it off. it locked into place like a dream. Thanks Guys!

  • ztzarta
    ztzarta Apr 06, 2013

    27 FOR A BUTTON? i M THINKING OF MAKING A PATENT FOR 1 EURO..

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I found one and fixed it myself from Tigerdirect.com Sony
RELEASE ASSY Part Number
X-2149-056-1
$22.31



You need to use pliers to gently turn the bezel clockwise about 1/4 turn to get old one off, then reverse the procedure. Works like a charm! Good Luck!

Posted on Jun 13, 2008

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Our shutter button broke on our DSC-H2 Sony Camera. We removed the bezel by turning it with a needle nose pliers by turning clockwire(when looking at the camers from the lense side) Only need to turn it a hair. You won't hurt anything turning this silver bezel (button/bezel together)-you throw it away anyway. Order a new part from Sony -phone number - 1-800-488-7669 pn-x21083252 total cost $26.61 including tax,shipping,handling. it's called a release assembly. It's the bezel and botton together.
To reinstall the new one place button on opening where the thiner silver of this bezel is close to the front of camers. Make sure it almost flush/almost flat- not sticking up. Gently push it down and turn a hair counter-clockwire. It's simple. Not a $180 job like every camera repair shop wants to charge.

Posted on Apr 11, 2009

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Great call on ensuring both feet from old button are removed. These could easily obstruct operation of other internal movable parts throughout the camera. The only part of the plan that I wasn't able to follow through on was the installation of the new part.

The internal workings wouldn't budge enough to allow alignment of the ridge on the bottom of the button with the valley in the button socket... What is more, I didn't want to break the feet off of the new button, so I took the back shell of the camera off to look for a better solution. I too was baffled at the ingenuity put into the construction of the inside of this Sony camera. I'm sure the solution is simple, but without significant investment of time I wasn't easily able to discover how to dis-assemble the camera enough to get the necessary clearance. We don't need much, just about an eighth of an inch of movement in the socket will be enough to allow sufficient clearance to get the button to turn so the ridge could settle into the socket valley without breaking the feet off.

However, I found I didn't need to completely dis-assemble the camera to get the socket valley to shift back a fraction of an inch. I found that I as long as the camera back-shell was removed I could insert a slotted screwdriver in between the battery pack housing on the BOTTOM of the camera and pry it carefully apart. This gives just the limited ammount of movement to the button socket on the TOP of the camera. My button then slid in easily without risk of breaking the fragile feet off the bottom of the button housing.

Posted on Jul 07, 2008

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Yay! Replacing the shutter button worked for me following these steps. I've been using a thumb tack/safety pin to take pictures since May!
My only gripe: why send the part in a ridiculously huge box, Sony? 7 bucks to ship instead of 2. THough the shipping was sorta quick... I guess $27 to fix instead of $180 is still the better deal. THANKS for 411!!!

Posted on Nov 17, 2007

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You have the solution = get the newer camera. This is the problem with all small electronics and home electricals- they are made not to be repaired. The hours needed to take an item apart figure what it needs- is money better spent on a new model. Also consider the rapidity that stuff changes how can there be a spares set up? Having got the newest camera - you could then have fun trying to fix it your self, if you get lucky you will have two cameras

Posted on May 18, 2007

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Shutter Button Replacement for $2.89:http://www.tmart.com/Shutter-Release-Button-for-Sony-DSC-H1-H2-H5_p111924.html
Free worldwide delivery.

Posted on Nov 07, 2011

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Great solutions, rec'd the release assy for my DSC-H5 today, after getting the broken retainer ring off with a jar opener twisting counter clockwise, the broken piece falls off. Line up the slots of the new assy with the slots on the frame, twist clockwise till it locks in. I was taking pictures in 15 min.

Shame on Sony for not recalling this defective design that the comsumers end up paying for.

Thanks folks !!!

Posted on Nov 19, 2009

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Yes the thumbtack is GREAT but even better is this: Employ the thumbtack (cutting the point and a small bit more off the end so the thumbtack sits just at the lim of the hole for the original button. Go to Home Depot and get a pack of 5/32" rubber washers. Take a small amount of rubbre glue or silicone and apply it to the washer on both sides. Push the washer onto the stem where the button was located (just push it into the hole) Put a bity of the rubber cement (or silicone) on the stem and bottom of the tack and then put the tack into the hole where the button came out. Check to make sure you easily trigger the shutter then put a piece of masking tape lightly over the tack to hold it in place. Let it dry and you will have a button that looks and feels just like the original but it won't pop off!

Posted on May 04, 2011

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I have a solution! I've had this issue THREE times, and now i'm all out of warranty. i should buy another camera, but i really love my Cybershot, and i don't really have extra cash right now. I've found that a yarn needle works wonders. Alike the toothpick idea, I snapped a yarn needle down to a 1/4 inch and covered it with duct tape. I advise using safety glasses while cutting the needle. It's been working for about two months now without an issue, and I use my camera on a daily basis. The needle I use specifically is a Dritz Yarn Darner. You can find them at any sewing supply store for somewhere around $2.00. Good luck, everyone! It's a shame that for as much as this camera still runs, Sony offers no recall or assistance.

Posted on Jun 09, 2009

  • sandwichface Jun 09, 2009

    I have a solution! I've had this issue THREE times, and now i'm all out of warranty. i should buy another camera, but i really love my Cybershot, and i don't really have extra cash right now. I've found that a yarn needle works wonders. Alike the toothpick idea, I snapped a yarn needle down to a 1/4 inch and covered it with duct tape. I advise using safety glasses while cutting the needle. It's been working for about two months now without an issue, and I use my camera on a daily basis. The needle I use specifically is a Dritz Yarn Darner. You can find them at any sewing supply store for somewhere around $2.00. Good luck, everyone! It's a shame that for as much as this camera still runs, Sony offers no recall or assistance.

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Don't throw your Sony Cyber-Shot camera away!

We found a website who has created an entire comprehensive photo instructions for the Sony Cyber-Shot DSC-H Series Shutter Button Installation.

They also have the Sony Cyber-Shot DSC-H9 Shutter Button Installation Instructions as well!

Please note that we STRONGLY recommend using a flash discharger. This is for your safety and also for your camera's safety.

Hope this helps to get your camera working and start capturing memories again!

Posted on Jul 20, 2009

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Posted on Jan 02, 2017

xscrewdriver
  • 246 Answers

SOURCE: Shutter button popped off & I am out of warrenty.

You can replace it DIY. Here is a link show you how to replace the button and where you can get the parts.
How to replace the shutter button on SONY CyberShot DSC-H5 digital camera

Posted on Jun 04, 2009

darntoothysa
  • 489 Answers

SOURCE: Shutter button popped off & I am out of warrenty.

Don't throw your Sony Cyber-Shot camera away!

We found a website who has created an entire comprehensive photo instructions for the Sony Cyber-Shot DSC-H Series Shutter Button Installation.

They also have the Sony Cyber-Shot DSC-H9 Shutter Button Installation Instructions as well!

Please note that we STRONGLY recommend using a flash discharger. This is for your safety and also for your camera's safety.

Hope this helps to get your camera working and start capturing memories again!

Posted on Jul 20, 2009

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I have the Sony Cybershot model as well and the button popped off. One slight problem, I live in Russia now and getting parts to repair it properly is virtually impossible. I have both the button and the...


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Mar 03, 2011 | Sony Cyber-Shot DSC-H1 Digital Camera

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The button you press while taking the picture came off.


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If you do a search for "sony h2 shutter button replacement" on Google.com you will find a shop that sells both the shutter button and a repair service to install the shutter as well.

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Error 99 message keeps popping up


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I just read that the error 99 problem is a shutter failure and the shutter will have to be fixed. The cost is about $180.

see http://www.mcvr.com/canon_digital_rebel.htm?gclid=CJqG4cvc05oCFRMhnAodCHUA3Q#shutter


ERR99 (error 99) is an indication that there is a communication problem in the camera. It is most often an indication that the shutter needs to be replaced, but it can be the result of other problems. All digital cameras occasionally need to have the shutters replaced. In the days of film cameras, it was rare to wear out a shutter because the cost of film and developing limited the number of times the shutter was cycled. With all those ones and zeros being considered "free" in digital cameras, it is not uncommon to take several hundred or more photos in a day. Even with a live-expectancy of 50.000 to 100,000 cycles, the shutters in digital cameras do reach the end of their life and need to be replaced.


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Shutter button popped off & I am out of warrenty.


You can replace it DIY. Here is a link show you how to replace the button and where you can get the parts.
How to replace the shutter button on SONY CyberShot DSC-H5 digital camera

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