Question about Acer Aspire 5600 Series 5630-6951 Laptop

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Is there any reason why a single letter key would stop working on a computer purchased new for Christmas and used for less than a week? There is nothing beneath the key, it's been taken off and put back on and it still doesn't respond unless it is prodded harder than normal typing.

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Maybe the ribbon cable that connects the keyboard to the system board is not fully inserted. I have had this problem in the past and its only solveed by completely dismantling the laptop and even then its not 100% certain thats what thet problem is

If you used it for less than a week its obviously still under warranty , just backup all the important data and get it exchanged

Posted on Jan 04, 2009

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It sounds like your function key is either stuck or broken. Try prying the key off (carefully) with a knife or something to check if you can see the damage. You can also try cleaning it (search google for keyboard cleaning procedures). If it's broken, you may need to purchase a new one. They can be found easily on e-bay.

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Most notebooks have the Windows key printed on a "Cerificate Of Authenticity" (or "COA") sticker that is affixed to the underside of the computer. COA stickers look like these:
steve_con_26.jpg
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If the key can not be authenticated or "Activated" by Microsoft, you will be provided choices as to how to proceed during activation. If the key is not authentic, you may be provided an opportunity to purchase a key directly from Microsoft. I would NOT purchase a key at this time from Microsoft, but rather contact HP Support to obtain assistance from them about the key.

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I hope this helps and good luck.

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Hi,

Welcome to Fixya. Since your not to familiar on how to remove the the thing under letter P it is better to bring the Laptop to the store where you purchase it so that they can help you remove it. The reason why is that if you remove the keyboard and something gets wrong you might void the warranty of the system.

Thanks for using Fixya.

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I recently ordered a battery for my acer aspire 5517 lapptop because my laptop had suddently stopped working and everyone said that it was the battery, I ordered the battery and that was was not the probem...


Hi

If the computer was purchased from a shop or as a new item last christmas then i would almost
deff say that you have at least a 1yr warranty on it hopefully your children has still got some kind of
proof of purchase so that they can go back to where they bought it from

As for the battery its worth contacting the seller he may well take it back as it hasnt fixed the problem that you had

good luck

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More likely, one of the keyboard switches is broken, and the A letter is not working anymore. This happens quite commonly, and when the problem occurrs, the keyboard will be replaced.

You can find out if problem is hardware or software going to CMOS settings, and chosing to set a password. Then setting BIOS password AAA. If the A letter works in there, then the problem is software, and it can be fixed reinstalling Windows, if A key does not work in BIOS settings, then the keyboard must be replaced.

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