Question about Brother HL-2170W Laser Printer

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Brother HL-2170W Laser Printer is 'offline" wpm

My printer has turned itself "offline" and I cant get it back "online". I have tried to right click in the properties menu and nothing works.

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  • cohollaren Jan 26, 2009

    not the initial install. I finally fixed the "off line" status the first time by reinstalling the program. It has now happened again and one attempt at reinstalling has not fixed the problem but I will try it again. Thanks for your post.

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I had the same issue and searched ALL over the net for a solution and was thinking about returning the printer until I found this. It works, ALL of my computers are up and running with no issues at all. Just follow these instructions and you should be up and running in no time.

http://welcome.solutions.brother.com/bsc/public_s/id/pdf_pub/faq/faq002519/wireless_wcable_hl2170w.pdf

Posted on Sep 12, 2009

  • terese1366 Jan 19, 2011

    I downloaded that PDF and did the trick for me. I tried over and over to get the wifi working with only frustrating results.

    Worked like a charm in just a few minutes.

    Thanks for posting it.

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Is this the initial install? If so do this.. I finally figured this out. Do the "cable" install. After it discovers the printer etc you will get to a screen during the driver part of the install that will ask you how to find the printer. The "recommended" list method is a deadend!  Instead, check the IP address option and input that.. You can get the IP address of the printer from the test page which should have already printed.(Its probably 192.168.2.3).  I run   XP and it solved the problem. I suspect its also the answer for Macs and Vista as well.
I have also had success by doing the "cable" install, then when its done, deleting the printer in Printers and Faxes, then doing a manual install (you still need the IP address).  I am using two computers to go to this printer and it flies. Great speed.

Posted on Jan 22, 2009

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The printer is connected to the rest of your computer with connecting hardware. If the connecting hardware such as connecting cords or connecting pins are damaged or not secure, then printer would be offline. Users facing the printer offline issue are recommended to check the connecting hardware and if the connecting hardware is found damaged, they would have to be repaired to solve the issues.

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A complete guide for using the SecureEasySetup for your brother model:

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Hope this will help you solve your problem .
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thanks.

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