Question about Brother MFC-495cw Color Inkjet All-in-One MFC495CW
Machine is receiving faxes but won't print them
Hello sir; would you try on another phone jack if still have same problem then replace phone wire.
Posted on Nov 02, 2012
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Posted on Jan 02, 2017
Trouble faxing and receiving fax from "Brother 575".Can you help me with my fax machine? I have vonage, and I still can't receive any faxes. The machine makes copies, and receives calls,send faxes, but not receive faxes.I have not voicemail. What can i do?
Posted on Jun 01, 2008
Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:
1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps
NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.
4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).
NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.
We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.
Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.
Hopefully this will work for you.
Posted on Jan 25, 2009
Here are a few possibilities:
Does it still say "FAX" on the display? If it says "TEL" it won't answer the phone. Changing it is just a matter of pressing the MODE button, which cycles through four settings. FAX is for dedicated fax lines. If you share the line with a phone, check your manual for info about the other two settings.
In your menu settings is a place where you can set the number of rings before answering. If it's set too high, the sending machine will give up while your machine is still waiting for that 9th ring. I know you wrote that nobody's messed with it, but it's worth checking.
A glitch in the memory may be disabling reception. We can reset it in the Maintenance Mode:
From the Ready state, press these buttons in rapid succession:
* [the star on the phone dial]
If you did all that in under 2 seconds, the display will show MAINTENANCE. If you were too slow, you'll just be in the menus somewhere. Press Stop and try it again. You have to ignore all the error beeps while you do this; it's designed to be nearly impossible to do accidentally.
Once you have MAINTENANCE on the display, simply touch 91 and wait. The machine will clear all its memory, except your stored phone numbers. In a few seconds it will return to MAINTENANCE. Press 99 to exit the mode. The machine will go through it's entire start-up, as if you'd just plugged it in.
You don't need to use another fax for initial testing. Call it from another phone - even a cellphone - and see if it answers. If it squeals horribly in your ear, you've probably fixed it. Now try faxing to it.
If that function 91 didn't help, try something harsher. Go through the same routine above to enter Maintenance Mode, then, instead of touching 91, touch 01. That will clear all memory to the sate where it was when you first unboxed it.
If nothing above helps, it almost certainly needs a new Main Board. Replacing that on a non-warranty machine may not be worth it, but use Brother's website to find your nearest servicer and find out.
Posted on Jan 27, 2010
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