Load paper

I had the same problem. I cut the paper at an extreme angle so that I could grab an end of it as it feed through. I then gave it a gentle tug and noticed that it tried to pull something else with the paper. At this point I knew there was a problem and after disassembling it I noticed that the lower rubber roller had burned a flat spot on it and would not roll anymore. TRASH...

Well not really. I ended up getting a bunch of rubber gromits and reinstalling it and it works great. Not really sure it was worth my time fixing it however.

You must feed it through the back of the machine while depressing the feed key. make sure it is the right size paper and hopefully there is not a jam in the machine. If so you can try sliding a business card through the slot where the paper goes and force any jammed paper out of the path.