Question about Creative Labs Zen Touch MP3 Player

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Creative Zen will not turn on

I got this for Christmas. It was working very well. Suddenly it won't turn on or when plugged into the computer it is not detected because it is not turning on. Seems it is totally broken. If it won't turn on there is nothing I can do. I am considering returning to the store.

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  • smokeybat Jan 05, 2009

    i got the zen mozaic for christmas and it won't turn off or play. This is my first time using it. It has the music on it and it was ready to go. I am not sure how to fix this.

  • cntrygrl4x4 Jan 06, 2009

    i use mine at work and it has been fine up until this morning when i went to plug it into the computer and it wouldnt turned on and i pressed the reset button and still nothing, I cant return it cuz it has been to long and i am really mad that i have spent money on something for it break a month later!! this is ****!!

  • emaandoh Jan 12, 2009

    usb device not recognised

  • ecerda82 Jan 13, 2009

    At first my Zen went into rebuilding mode, and was stuck like that for 3 days. i tried something i saw on another website and it seemed to work until i downloaded and upgrade for the firmware, while i was adding music to it, it froze so i shut it down and it wouldn't come back on. for those who are just stuck in rebuilding mode you can try these steps. 1. hold the play/pause button (while it's off) 2. while still holding the play/pause button push the reset button 3. then keep holding the reset button while you turn the mp3 player back on, it should give you some options either to format or reboot. choose whichever fits your problem i guess.

  • Jadeeee Feb 09, 2009

    I plugged it in, then i saw it wasn't open
    ( Full charge )
    I unplugged it, and it still wouln't open
    Since then it doesn't!
    I've been checking on some websites
    And I decided to plug it in and a blue light on the side is flashing
    I got it for chrismast
    Please make it work x_x'

  • Anonymous Apr 11, 2009

    even i have the same problem man if u have any solution send me!!!


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1. Reset the device
2. dock it
3. reset again
4 enjoy =]

Posted on Feb 12, 2009

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Yeah!!! I fixed it!! There is a tiny hole in the side and I took an earing and pushed it in the "reset" hole and there was a tiny click. I turned on the mp3 player and low and behold...It turned on!!!! If you don't know about it, there is a tiny hole on the bottom edge and says reset next to it. I found this out by going through the comments about the zen player. I am thrilled and this helps me not to have to go return it and buy another. Possibly when you are near filling it, it may give you trouble. Not sure. But try this!

God Bless,

Posted on Jan 04, 2009

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I tried the suggestion of holding switch on for an hour. My husband did this and it still does not work. My solution is returning it to the nearest walmart ASAP!!! That is my solution. Was a Christmas gift and was only 10 days ago. It didn't last very long. I am concerned at buying a 2nd one. I loved it and am so dissapointed.

Diane Czekala

Posted on Jan 04, 2009

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Tryin plugging it in to a ps3 that fixed mine

Posted on Jan 04, 2009

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