Question about GE Profile Performance 25.2 cu. ft. Side-by-Side Refrigerator with Dispenser TFX25PPBWW

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GE Ice crusher freezes and jams after power loss

We recently had an extended power outage ? about 4 hours ? after which the ice crusher now accumulates a few pieces of ice (cubes) in the crusher mechanism left there after use, which then freezes and prevents the crusher from turning and the cube dispenser from working also. If I remove the ice from the throat and free it up it then works for a while until the same situation repeats itself. Everything else seems to be in working order. I have lowered the temperature in the freezer side ? no effect. The flapper door closes after a short delay ? normal. Model is GE TFX25JPCG WW.

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6 Suggested Answers

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SOURCE: ice maker

check to see if you ice bin has full size ice cube in it... if there is then you dispense is stuck in the crush mode check to see if there is something keep the crushing wheels from releasing... other than that it could be the control on the door..hope this helps

Posted on Aug 26, 2007

  • 410 Answers


its possible that your water tank has frozen up, try turning the refrig off and leave the doors open for about 10-15 mins and try it again. if that works just reset temp controls a little lower..

Posted on Dec 16, 2007

  • 2 Answers

SOURCE: water does not dispense from door

I found that the door on the GE side by side doors are not accessable and cannot be repaired if a water line inside the door is defective. The entire door must be replaced at a cost of almost $370. The problem, which seems to be quite common relative to the lack of water at the dispenser, is the result of the water tube in the door freezing due to excess cold levels in the freezing compartment. This is probabley due to poor insulation around the water line as in exits near the ice dispenser gate. The solution is simple, lower the freezing level and use water frequently to keep it from freezing. Also, keep the lines clean by changing the filter often if the local water source is laden with particulates. I think GE should foot the bill for changing doors or re-engineer the doors to access the area where the water line makes contact with the cold surface of the inside panal.

Posted on Nov 12, 2008

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SOURCE: GE Profile side by side fridge - water dispenser doesn't work

More than likely, your water line is freezing up in the door. You can remove all of the ice cubes and lower the freezer temp to about 3. Leave the freezer door open for about 5 minutes or so and if this does not work, leave the door open a little longer. Also, disconnect the water line at the base of the freezer door, near the floor, and press the dispenser lever. If you have water there, you most likely have a frozen line in the door. Changing the water filter often will help but it is not the answer and is can get quite expensive. By the way, Make sure to hold the dispenser lever forward for at least a couple of minutes each time you test for water flow. If you do not get water at the connector at the base of the door after you have disconnected the line, you have a problem with the valve in the back of the refrigerator.

Posted on Nov 17, 2008

  • 291 Answers

SOURCE: GE gss25ifrf ww Ice maker

you will need to replace the dispensor board part number WR55X10444

Posted on Dec 04, 2008

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SOURCE: Ice Maker Issues-only crushed ice works, cubed comes out crushed

There is a solinoid in the freezer section by the motor that turns the ice auger. Test it by selecting cubes and with the ice bucket out, open the door, hold the door switch so the lights turn out and push the dispenser button. It should make a loud snap and travel upward. If not then I would say you have a bad solinoid. If it does, then I would look at the bucket. the metal rod that runs along the side of the bucket opens a flap in the bucket that is supposed to let the full cubes drop. look for anything that might cause it to be hanging up.

Posted on Jan 27, 2009

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I have a GE Profile refrigerator, Model PFSS6PKWBSS, with icemaker on door. Water is collecting under Deli-draw and leaking down freezer door onto floor. How do I fix leak?


Try and access the ice dispenser assembly and check from where the water is leaking. You would need to disassemble the ice dispenser and ice maker to check this. The ice dispenser is located in the upper portion of the freezer compartment. This assembly stores ice made by the icemaker and dispenses ice on demand from the door dispenser target switch.
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2. Slide out the ice dispenser assembly.
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4. Remove the ice crusher cover Phillips head screws (2) and remove the cover.
5. With a pair of pliers, twist off the backing plate tabs located on either side of the crusher.
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10. Remove the plastic nut with a pair of pliers by turning it clockwise.
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Hope this helps... Please post back if you need more information.

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1 Answer

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Check to see if your ice door flap is closing each time after you remove your glass of ice. If it is staying open or not closing all the way, then this is your problem. You will need to dismantle the water and ice through the door assembly to see what your problem is. This is pretty involved on most refers and there are too many ways these are built to tell you how without a model number. Be advised that ice build up in the crusher can happen with normal usage and no mechanical problems. If this is just an intermittent problem it is probably caused by a piece of ice jamming your ice door flap open long enough for hot moist air to get into your ice bin and cause it to refreeze as a solid ice mass. When you are done getting ice, reach up inside your door and make sure no ice is stuck in the door. A pain to do, but the alternative is to dump all your ice and clean out your crucher every 1 to 6 months when it occurs. Good Luck Appliance Specialists

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