Question about T-Mobile Dash Smartphone

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Need to hard reset t-mobile dash

What is the procedure to hard reset and how is this different from soft reset

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Http://www.htcwiki.com/page/The+Dash+FAQ?t=anon

this website should help you.

Posted on Jan 05, 2009

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Dash wont umlock it keep saying press *


you'll need to do a hard reset:

Turn the handheld off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

Mar 29, 2010 | T-Mobile Dash Smartphone

1 Answer

My htc dash froze and wont turn bacc on


Hard reset:
1. Power off
2. Push both soft keys and power up.
3. At T Mobile screen it will change to black with writing and instructions.
4. Let go of soft keys and push send (follow directions on screen).
5. Formatted!

Mar 01, 2010 | T-Mobile Dash Smartphone

1 Answer

T-mobile dash text problem


You can not recover lost texts. once gone, they are gone.
Try to get credit from your provider.
To correct issue do a hard reset:


The T-Mobile Dash™ includes a button sequence which can be utilized to perform a hard reset. This method is much more difficult to do but it will perform the reset if the menu options are not available.

Note: Before attempting this procedure make sure to backup your data using ActiveSync. All unsaved data will be lost.

Hard Reset
1. Power the device off by pressing and holding the Power key.

Note: If device is unresponsive remove the battery.

2. With the phone off press and hold both soft keys (The two keys directly under the screen, used to open menus.)
3. While continuing to hold the soft keys, press and hold the Power button for 1-2 seconds.
4. Continue holding the soft keys until you see a message that starts with This operation will delete….
5. Release the soft keys.

Note: If you see the standard boot up screen load steps 2 and 3 were not performed correctly.

6. A boot splash screen will appear, followed by a black screen prompting: Press Send to restore factory defaults, Other keys to quit
7. Press the Send key.
8. When prompted to powercycle device, select Ok

Note: Once the hard reset is performed it could take up to a few minutes to completely boot back up.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 15, 2009 | T-Mobile Dash Smartphone

2 Answers

Keeps rebooting, how do I do a master reset


The T-Mobile Dash™ includes a button sequence which can be utilized to perform a hard reset. This method is much more difficult to do but it will perform the reset if the menu options are not available.

Note: Before attempting this procedure make sure to backup your data using ActiveSync. All unsaved data will be lost.

Hard Reset
1. Power the device off by pressing and holding the Power key.

Note: If device is unresponsive remove the battery.

2. With the phone off press and hold both soft keys (The two keys directly under the screen, used to open menus.)
3. While continuing to hold the soft keys, press and hold the Power button for 1-2 seconds.
4. Continue holding the soft keys until you see a message that starts with This operation will delete….
5. Release the soft keys.

Note: If you see the standard boot up screen load steps 2 and 3 were not performed correctly.

6. A boot splash screen will appear, followed by a black screen prompting: Press Send to restore factory defaults, Other keys to quit
7. Press the Send key.
8. When prompted to powercycle device, select Ok

Note: Once the hard reset is performed it could take up to a few minutes to completely boot back up.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 14, 2009 | T-Mobile Dash Smartphone

1 Answer

My phone is frozen


Pop out the battery and sim and wait 10 seconds and put them back in..

here is 2 useful tips:

How to Hard Reset a T-Mobile Dash/ HTCS620:
1. Select Start
2. Select Accessories
3. Clear Storage
4. Type in 1234
5. Select Yes

How to Hard Reset a T-Mobile Dash and HTCS620 without the operating system:
Turn the handheld off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

Feb 17, 2009 | T-Mobile Dash Smartphone

1 Answer

My phone doesn't want to turn on!


First make sure your phone is fully charged. Then check...
It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work. Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again.
Last resort is a hard reboot. If you did a hard reboot and nothing happened then you did not do it successfully. To do a hard reboot.

- with the phone powered off
- press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - -
- while keeping it pressed, press the power button down
- keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear
- now release the soft keys and follow prompts
- if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps
- when you see the black screen with the reset option, press the Send button to confirm the reset.

Nov 04, 2008 | T-Mobile Dash Smartphone

1 Answer

T-mobile dash


Did you do the MASTER RESET?

1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)

- If this does not work you can try to flash the phone back to factory. Look up TMOBILE DASH factory flash.

May 16, 2008 | T-Mobile Dash Smartphone

1 Answer

Hang when the mobile start


You will need to hard reset your cell It happened with me a few days back here's the procedure;

Hard reset: Press and hold the Left SOFT KEY and Right SOFT KEY, and at the same time, use the stylus to press the RESET button (The round thing between cabel jack and infrared) at the bottom of your device. You will be presented with a menu saying 'press R to reset, X to exit', if you press R Your device will be set back to factory default settings.
(The L/R soft keys are the "- -" keys just above the start and OK buttons)

Apr 19, 2008 | Orange SPV M3100 Smartphone

1 Answer

Deleted camera from dash



I would back up any crucial information you have on your Dash and do a hard reset and when your Dash re-boots it should have all the original programs your phone came preinstalled with. it Dash Hard Reset
1. Select Start
2. Accessories
3. Clear Storage
4. Type 1234 in the box
5. Select YES. OR
- with the phone powered off
- press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - -
- while keeping it pressed, press the power button down
- keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear
- now release the soft keys and follow prompts

Apr 09, 2008 | T-Mobile Dash Smartphone

1 Answer

Camera problems


you can do a software reset.......to do this the phone needs to be off. press the soft keys (buttons with the lines on them above the back arrow and home button) and press the power button and keep you fingers on the soft keys until a black screen with white writing pops up....by pressing the green call button here, it will reset the phone.....good luck!

Dec 31, 2007 | T-Mobile Dash Smartphone

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