Question about Dell 3100cn Laser Printer

1 Answer

Right side no yellow ink

We replaced the yellow and blue cartridges in our printer. When we went to print, there is a strip on the right side that is not printing in yellow. The border on the right has the black and red ink, but not the red.

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  • 19 Answers

You can get the manuals for the 3100cn printer from the Dell support website (http://support.dell.com/support/edocs/systems/3100cn/en/index.htm). They include some troubleshooting steps for determining what is causing a number of different problems with the printer. Did you make sure there was nothing blocking the toner on that side of the toner cartridges you replaced? If you haven't already tried it, I would also suggest cleaning the printer to see if that fixes the print problems you are seeing. The User's Guide (in the link above) has a section describing how to do this. If that doesn't fix things, run the tests for print quality and contact Dell support (contact information is in the manual, or on the Dell.com website). Hopefully this will help you get the problem fixed if you haven't already done so. Larry Dell Customer Advocate

Posted on May 30, 2007

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1 Answer

My printer wont print color!


Hi.
First check if you are using compatible cartridges for the printer. Use the following weblink to check for compatible cartridges for lexmark printers:

http://www.lexmarkstore.com/store/lexmark/DisplayProductFinderPage

if using correct carts and still issue, then you may try the following to clean the cartridges and print contacts:

Remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Snap the cartridges back into the cartridge carrier and check if it prints color.

To clean cartridge nozzles:

Click on "Start," go to "All Programs," and down to the Lexmark. Click on the "Solution Center." Next, click on the "Maintenance" tab. Select "Clean to fix horizontal strips." This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean to fix horizontal strips" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution Center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge (or cartridges) from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. Also, wipe the contacts inside the printer (on cartridge carrier).
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean to fix horizontal strips" one more time. If this fails to address the problem, the entire procedure may need repeating.

Hope dis helps u...
:-)

Apr 24, 2009 | Lexmark X2600 InkJet Printer

1 Answer

My printer will not print color


Hi.
First check if u r using compatible cartridges for your lexmark printer. You may use the following weblink to find the comaptible cartridges for lexmark printers:

http://www.lexmarkstore.com/store/lexmark/DisplayProductFinderPage

If using correct carts and stil issue, then check the below info to clean the print contacts and cartridges:

Remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Snap the cartridges back into the cartridge carrier.

To clean cartridge nozzles:

Click on "Start," go to "All Programs," and down to the Lexmark. Click on the "Solution Center." Next, click on the "Maintenance" tab. Select "Clean to fix horizontal strips." This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean to fix horizontal strips" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution Center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge (or cartridges) from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. Also, wipe the contacts inside the printer (on cartridge carrier).
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean to fix horizontal strips" one more time. If this fails to address the problem, the entire procedure may need repeating.

Try it out..
:-)

Apr 24, 2009 | Lexmark X2500 All-In-One Printer

1 Answer

How to clean Lexmark Z1320 printer.


hi..

You can clean the cartridge using the following steps:

Click on "Start," go to "All Programs," and down to the Lexmark. Click on the "Solution Center." Next, click on the "Maintenance" tab. Select "Clean to fix horizontal strips." This will produce a printed page.

The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean to fix horizontal strips" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

1. Please open the "Solution Center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge (or cartridges) from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. Also, wipe the contacts inside the printer (on cartridge carrier).
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean to fix horizontal strips" one more time. If this fails to address the problem, the entire procedure may need repeating.

try out..

Apr 23, 2009 | Lexmark Z1320 InkJet Printer

1 Answer

Blank ink not printing


Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please try to print the self test page.

A technique to improve print quality is to try and clean the cartridge nozzles. You can clean the cartridge using the following steps given below:
Click on "Start," go to "All Programs," and down to the Lexmark. Click on the "Solution Center." Next, click on the "Maintenance" tab. Select "Clean to fix horizontal strips." This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean to fix horizontal strips" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution Center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge (or cartridges) from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean to fix horizontal strips" one more time. If this fails to address the problem, the entire procedure may need repeating.
If you have replaced your ink cartridge with a new one and are continuing to experience difficulties with print quality, please try cleaning and wicking the ink cartridge. If this fails to resolve the issue, the maintenance station may have an excess build-up of ink.
The maintenance station is located inside the printer on the right hand side. This is the same area where the cartridges sit when in the "idle" position. To access the maintenance station: Unplug everything from the back of your printer, open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fanbelt. On some models, the cartridge access will be very small, but the belt should still be visible. Take the top part of the belt and move it gently to the right.
***Note*** please do not pull outwards on the belt. The cartridges should come over towards the left side of the printer. The maintenance station will be on the right side on the bottom of the printer behind the fixed cover. Clean the area with several damp cotton swabs or damp papertowels until the build up of ink is removed.
Once the maintenance station has been cleaned you should "wick" the cartridges. Remove the cartridge from the printer. Get a clean damp paper towel and lay it on a flat surface. Set the ink cartridge right side up, with the ink nozzles touching the towel and hold in this position for about 15 seconds. Then wipe the nozzles across in one direction only (left to right). Repeat this process, each time using a clean spot on the paper towel, until it looks clean. Dab the cartridge on a dry towel to make sure that the ink is flowing.
After you have wicked the cartridges place them back into the printer, securing them into place. Plug the power back into the printer. Close the cover and click on "Old Cartridge Installed" on the "Control Program" screen. Once the printer has reset, run the "Clean Print Nozzles" page twice. This should resolve the issue.


your's tech expert
Jeeth

Mar 19, 2009 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

Carrier jam on printer


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 28, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Clear carrier jam


In your case It seems like the Encoder strip is broken or its out of printer . However if you see encoder strip inside the printer connected from left to right, try these steps.



Solution:

1. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

2. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 26, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Clear the carrier jam


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Sep 01, 2008 | Dell 942 All-In-One InkJet Printer

1 Answer

Dell Printer carrierjam


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Aug 31, 2008 | Dell 942 All-In-One InkJet Printer

2 Answers

Printer says ink near empty


Black electrical tape works like a charm on a Brother MFC-465CN. Thanks for the tip! :-)

Jan 16, 2008 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Cartridge stall


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Sep 04, 2007 | Dell 924 All-in-One InkJet Printer

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