Question about HP PSC 2410 All-In-One InkJet Printer

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Can't scan from HP psc 2400 to iMac computer

I am trying to scan from my hp psc 2410 potosmart all-in-one to my new iMac. When I press Scan it states:NO SCAN OPTIONS: Scan options are not set. Install or run device sotware on computer. Press OK to continue.I had no problem doing this when I had been connected to my PC but now I do. I can fax and photo copy with no problem.Please help, Colleen

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You need to set up the software on the iMac. The reason it gives you that error message is because it can't communicate with the computer and imaging software as the computer doesn't see the scanner and can't communicate with the printer's control interface. The iMac may see the printer and be able to print without any additional software because the driver package for the printer portion may already be installed with the OS X HP printer driver support. You didn't mention whether or not you could print from OS X. I am assuming you can. Faxing and copying from the unit doesn't use the computer at all and doesn't need to communicate with it. Scanning and printing do. If you can't print either then none of the driver or support software is installed and you have to set it up. You can get the instructions for setting the printer up in OS X 10.5 from HP. Just click here and it will take you to the page with the instructions.

Best wishes and cheers

Posted on Jan 04, 2009

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1 Answer

HP 2410 prints & copies fine but won't scan.


Well if you are able to copy from your printer,it suggests that the hardware is perfectly fine.Its just an issue with the software.May be you are using an old software that is not compatible with the new operating system of your computer.If this is not the problem then try uninstalling and then reinstalling the software.And mind that when to uninstall the software do it completely from the registry,program files as well as add/remove programs.If you want any further support, an online technician from techbuddies can help you for free.For this log on to http://tinyurl.com/m7ghqz

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I don't know of a one-touch scan option, but it might exist through a different program/software.

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You have a problem with your scanner software or your operating system.Try connecting you scanner to another computer, install the software, and try scanning.

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