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I have a dell inspiron 1501 notebook it keeps freezing and shutting down. i had the virus removed but its still doing it. can you tell me whats wrong

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  • floedge Jan 05, 2009

    Thanks for this great information. I have a 1501 Inspiron Notebook would this work for it...I do not have a desktop



    thanks again

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Although this is a tough thing to pin down, you should certainly assume that its a software problem first. Having mentioned that you had a virus, the likelihood of another "bug" still residing there is real. Its not uncommon to have to use several differ nt AV tools to get rid of many malicious wares.

First: try the free AV SCanners. I like www.filehippo.com as they have the free downloads of several. AVG is good, as well as Kaspersky and NOD32. all are free to try.

NOTE: only run one version at a time. dont install a new one until you remove the old AV software first and reboot. multiple AV software can conflict. Also, once you install these items, try running the full system scans while in Safe Mode (you get to safe mode by pressing F8 during boot) Many bugs are only removable in safe mode.

Next if you feel its not software, try using Dells Diagnostic tool. When you first turn the machine on press the F12 key immediately. Run the Diagnostics utility. it will scan everything and stress test the memory and components. if it fails then, you will get a error code you can report to Dell for service. This utility may take an hour or more to run!

-FW

Posted on Jan 04, 2009

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Why does my Dell Inspiron 531 keep shutting down?


cpu maybe overheating, check all fans are working, maybe a fault in motherboard. There should also before an error report log on your operating system which might give you a clue. try putting your hard drive into another pc (as a slave drive) and scan it for viruses before putting it back into your pc as the master again.

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Why does My Dell Inspiron 531 computer keep turning off


There are several possible causes for this. Laptops are notorious for dust buildup and overheat issues. Take compressed air and blast out the vent areas. If you can push enough air through the vent leading to the CPU cooling fan, that may clear out dust clogging the fan, preventing proper CPU cooling.

The next possible issue is a threat.

Boot into safe mode - keep repeatidly pressing F8 key as soon as you power on - until a menu comes up. Using keyboard up/down arrow, select "Safe Mode" (with networking if available).

Next, install Malwarebytes (free version) and perform a full scan. Also scan using your current antivirus.

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I have a dell inspiron 531s. it is freezing off and on. it would work well for a day then it would just freeze, not responding to the mouse or keyboard. i have reformated the hard drive change the memory...


I had the same issue. I upgraded to Windows 7 and things did work allot better but the hanging still occured. I ran system mechanic and found there was a drive problem. This was repared by the program.
The problem occured again last night and the system will not boot past the dell splash screen. I am thinking it might be the motherboard that is a fault. Mine is out of its 12 month warranty, so no way to get Dell to investigate further. Also check the systems logs after the hang happens and see if there was something logged that caused the hang.

I hope this helps?

Regards,

Lannon

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I have a Dell Inspiron 580 with the intel core i3 processor. Recently I ahve been having problems with opening programs. Most of the time everything works fine. However, on occasion I will try to open my...


Hi oconnor,

It does indeed sound like a virus or some sort of malware. The good news is that you can get expert help without paying anything, or not much at least. The web site is called What the Tech and has experts in virus and malware removal. They will give you step by step instruction on how to clean up your system. The site is a donation based forum, they will not charge you anything for the service, after you system is clean you can make a donation if you wish to. Here is the link:

http://www.whatthetech.com/

Hope this helps

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1 Answer

Inspiron 531 freezes


You have to do some maintenance cleaning and check up. Both hardware and software. As this age usually two years.One common failure is the harddrive. You should get some backup procedure. As for software you may do the following. 1. Registry cleaning (Ccleaner is good but be careful also) 2. Application cleaning, uninstalling those program not needed in the system. 3. Log and history cleaning. 4. Defrag is good. 5. And virus scanning it also one of the major cause of system freezes. 6. And unloading some files (back it up then unload) As for hardware. You may do some dusting or reseating. Usually the CPU fans and system fans and its airways.

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Sounds like it could be a virus. Or, a heat buildup problem - are all fans inside machine working? Is the fan inside the power supply operating? Was there any work done inside the computer recently?
If the hdw is all ok, go out and buy yourself a copy of Norton Internet Security 2009 - 1 user lic - $49.99 @ Staples. Do *not* buy any earlier vers. of this software! Install, update it, run computer computer scan - probably will find/remove some/many viruses.

If this helps, please take the time to rate my response to you.
Thanks and good luck.

gurutim

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