Question about Dell 5100cn Laser Printer

3 Answers

No Print on Paper

My printer is making a loud almost grinding noise when it prints and very light, unreadable print comes out on the paper. It almost sounds like it is trying to get some toner from cartridges. They are all near full. I just replaced the Image Drum and that didn't fix it. Dell won't help me since I bought the printer on ebay. I have searched for a repair/service manual and can't find one. That would help alot! I have searched the internet and Dell's site for this problem and can't find anything. Thank you for any help anybody can give me!

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  • Vickie Sheathelm May 18, 2007

    Thank you Oxman. That does make sense. It was very dry this winter and had lots of static around. Would that also cause the grinding/loud noise while it is getting ready to print and printing?

  • Vickie Sheathelm May 26, 2007

    Cleanded the developer and that didn't work. The grinding sound is coming from farther back in the printer. I'm not sure how to get there. I'm guessing it is a worn gear. It chunked with each color I cleaned. Any more ideas or instructions?

  • Vickie Sheathelm Jun 06, 2007

    I have the printer apart. Two of the plastic gears are worn. One is on the developer drive assembly (H6702) and the other one is on the black developer (M6091). Is there somewhere I can get just the little plastic gears? Or do I need to buy the whole assembly?

  • Vickie Sheathelm Oct 03, 2007

    I did get it fixed. It was the developer driver. The gears had worn down. There was a little pile of ground up plastic right under them. Put in a new one and it works great. It is a nightmare getting to them though! I found a site that had the instructions on how to tear it down. Whew!

  • Vickie Sheathelm Nov 07, 2007

    fenton, try this site:



    http://dcse.dell.com/selfstudy/pa_links....



    If this doesn't work, let me know what your email address is and I can send it to you.

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I am having this same problem, how did you fix your printer?

Posted on Sep 30, 2009

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Try cleaning the developer. This option is located in the web interface for the dell 5100 under printer settings and maintenance tabs. There are 4 options: one for black, and then the other 3 for the 3 colors. Also, you could check to see if your transfer roller is installed correctly. We had one clunking and turned out the gears had worn down. Good luck.

Posted on May 23, 2007

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It sounds like you need a new electron or electrode I forget exactly what they call it, this negatively charges the paper as it passes over the positively charged toner drum allowing toner too stick to the paper where required, the lower the negative charge is the less toner that can positively stick to the paper, creating a light black or grey print. This generally occurs with age but should not be too hard to replace by yourself, just expensive.

Posted on May 17, 2007

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please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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If you are not a technical person best thing to do is to show it to an expert. grinding noise means some part in the machine is running with the friction. and might brake something or scratch something. Find out persons who work on photocopiers in your area either samsung or Xerox. as this model comes with both the companies and Xerox people are generly better than samsung people.

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