I replaced the yellow and black ink and it still comes up when I am trying to print and says that I must replace 3 more colors and have to print in black ink only although I still have ink in all of the other colors. I just got a new computer that has vista, downloaded the drivers but now have problems. it was fine when I had a computer with windows xp.
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Type "print nozzle test" in the search box and click Search. Perform a nozzle test, and if the colors match what are on the instructions, your print head and inks are OK.
(1) If the print head and inks check out OK, type "wrong colors on print" in the search box, and you will see several troubleshooting steps you can try.
(2) If the nozzle test colors are off, confirm that you are using BCI-6 inks for all three colors and the small black tank. You should only have a BCI-3 tank in the large black position. If you have all the correct inks, your machine probably needs to be serviced/ repaired.
The printer has two ink-cartridges: black and tri-color.
The black cartridge has ink left.
The tri-color cartridge has run out of 2 of the 3 colours of ink.
Buy a replacement tri-color cartridge,
and responsibly recycle the "empty" cartridge.
Did yellow and magenta print OK before the previous cartridges ran out? If so, it looks like your new cartridges are not working properly. Try another yellow and magenta cartridge - you can re-use the previous cartridges if they turn out not to be faulty. If new cartridges don't solve the problem, you can try soaking the print head, in case you have nozzles blocked with dried ink for some reason.
Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If you get any magenta/yellow ink on the nozzle check, then there is hope! Repeat the head clean/nozzle check process 2 or 3 times, but not more. Leave for 24 hours for any air bubbles to disperse. If nothing, repeat the soak process once more. If still nothing, post a new comment detailing what you have done and the results.
I had the same problem with the yellow cartridge.
Yellow quit printing, put in a new yellow and
still would not print yellow.
I had a help file, don't know where I got it, but
it suggested replacing the black ink cartridge
also, even though the black wasn't low yet.
Replaced the black, ran a few nozzle cleans and
everything worked fine. Don't know why.