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How to refil dye film in magicard rio 2 - Magicard Office Equipment & Supplies

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4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

magicard
  • 71 Answers

SOURCE: Mis-register

Hi There, 1. Make sure there is no dye film stuck to the print roller. This will cause card mis-registration (you will see feathered edges or a blurry effect. If there is dye film stuck to the print roller peel it off using adhesive tape or similar (the dye film will stick to the tape). You can move the print roller round with your finger quite easily. Then clean with a normal cleaning card. Afterwards check your print start and end position (you may be printing off the end of the card - also snaps the ribbon often!) 2. Make sure the other pinch rollers are really clean. 3. ** Check the warranty status first! *** Remove the right-hand side panel (2 screws on the side, 3 at the back). Check for free play on the card transport stepper motor pulley (there should be none!). Check the belt tension is not too loose (motor is adjustable - loosen 4 screws)). Hold the print roller with your left hand while trying to turn the large plastic pulley. You should feel no play. The grub screw on the pulley can sometimes come loose (1.5mm hex key required). Do NOT try to use a ball ended hex key. This only rounds off the grub screw socket. I hope the above helps! Regards, MC.

Posted on Aug 08, 2007

magicard
  • 71 Answers

SOURCE: cant slide the card hopper in the back of my magicard rio 2

Hi There,

Just go to the following web site;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box.

At the bottom of the search results you fill find a useful video tutorial called 'Loading cards'.

The trick is the hopper has to be offered up to the rear of the printer at a 45 degree angle, then as bottom of the hopper engages, tilt if forward and it will drop down into position.

Like you say, I am assuming that you have the correct hopper, but you will see the correct hopper on the video!

I hope this helps.

Regards,

MC

Posted on Apr 01, 2009

  • 7 Answers

SOURCE: Magicard rio 2e, the printer needs to print the

The Rio 2E is a single side printer to print on both sides of the card you need a Tango 2E Printer.

Posted on Feb 17, 2010

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1 Answer

Yellow shadow


Hello Joseph,
Is it possible to print and scan your printer's built-in internal test card.
Then include a link to a good high resolution scan of the test card?
On the Rio, Rio 2, and Rio 2e, push the small button on the rear of the printer (with the lid closed, and dye film fitted). For the Rio Pro, on the front panel choose Menu -> Test Card - Yes (to confirm).
This will help identify the cause.
Exactly which model do you have? There were several Rio models. (the one in the picture is the original Rio). Later models were Rio 2, Rio 2e, and currently the Rio Pro.

Kind Regards,

MC

Apr 15, 2014 | Magicard Rio Card Printer

1 Answer

Error code 24:06 magicard


Hi There,
General Error 24:06 may indicate a problem with the front card sensor (very rare though). Open the lid, remove the dye film. Check that there are no cards jammed near the front of the printer (just before the flipper unit).
Try unplugging the printer. Cancel all print jobs if any are pending.
Plug in the printer. Once initialised, open the lid, run through the cleaning sequence (a Magicard cleaning kit - 3633-0053 is required). If the problem persists even after cleaning, contact your Magicard dealer. The warranty status can be checked here;

http://www.magicardonline.net

Enter the serial number of your printer in the QuickSearch box (Menu -> Info -> Serial Number)

Hope this helps,

MC.

Apr 14, 2014 | Magicard Rio Card Printer

1 Answer

Printing lines on cards


Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,

MC.

Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

Cards are printing with the last couple of cms completely black


Hello Sam,
The most common reason for this issue would be an over stretched dye film advance drive belt. This happens as they get older.

Send an email to;

support@magicard.com

Quote your printer's serial number (on the rear of the printer).
We can arrange to send you a replacement drive belt (RIO/0037/R).
The belt is very easy to fit (2 minutes work!). It fits behind the right-hand side cover, at the rear of the printer.

With Best Regards,

MC

Jan 24, 2013 | Magicard Tempo ID Card Printer with Mag...

1 Answer

Error code 24:03 magicard- card was stuck in machine


Hi There,

General Error 24:03;
This error is caused by a faulty RFID tag in the colour dye film.
Contact your Magicard dealer for a replacement dye film.

Sep 06, 2011 | Magicard Rio Card Printer

1 Answer

Really poor quality of the printed picture.


Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer - info@magicard.com
www.magicard.com

Feb 15, 2010 | Magicard Rio Card Printer

1 Answer

Magicard alto


Hi There,

Sorry to hear you are having a problem with your Alto printer.

A common fault is where the dye fil cassette runs out, the user is warned, but they keep clicking on 'OK' rather than opening the lid and checking the film.

To resolve this, first of all, upgrade your printer's firmware to the latest version (V4.06).
You can download this by following the link below;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box at the top right of the page.
You will then be offered the latest firmware version to download.

Secondy, there is a small 'O' ring drive belt for the dye film advance motor. This is behind the right-hand side panel. This belt may have either come off the pulleys, or it can sometimes double back on itself and get trapped. In either case you may need to replace it to be on the safe side.

The Magicard part number is RIO/0037/R

If you contact your local Magicard service centre they will normally stick one in the post free of charge.

I hope this information is useful to you.

With Best Regards,

MC.

Oct 17, 2008 | Magicard Alto Card Printer

1 Answer

INk


Hi There,

It's difficult to diagnose 'Out of dye film' errors on the Rio 1 printers.
Does your serial number end with NP?

Can you hear the dye film motor running when the lid is closed?
Is the film actually moving? Try marking the rear (full) spool with a pen then closing the lid.
After the error, open the lid to see if it has moved.

While the lid is open, can you see a bright Red LED shining from just below the printhead?

Check that none of the dye film clips are broken.

Open the lid and remove the dye film spools.
Try to turn the small White cog just above the front-left dye film clip.
You should not be able to turn this (due to the gearbox on the motor).
If it turns then you will need to tighten the small grub screw which attaches the gog to the motor shaft.

I hope some of the above suggestions will be of help.

Regards,

MC.

Sep 29, 2008 | Magicard Rio Card Printer

1 Answer

Offline


Hi There,

I think this may be something Win 2K is doing.
However, rather than power cycling the printer, simply removing the USB connection then replacing it should be enough to 'wake it up' (and save on dye film).

Check the power saving settings for your USB Root Hub;(Hardware/Device Manager/USB Controllers/ USB Root Hub/Properties/Power Management). Make sure the 'Allow the computer to turn off this device to save power' option is NOT ticked.

Check also under 'Settings' / 'Printers', right-click on 'Magicard Printer Series', you should NOT see either 'Resume Printing' (printer is paused), or, 'Use Printer Online' (printer is offline).

Also, make sure you have the latest drivers installed. The Rio 2 / Tango 2 driver V6.01 is compatible with the 'older' Rio / Tango printer (even the non 'NP' models). You can download this here;
Make sure though that you select 'update driver files' and NOT 'add a printer' when prompted (restart is required). Port name should be 'NUSB01' when you see the list of available ports.

I hope this helps.

Regards,

MC.

Mar 11, 2008 | Magicard Rio Card Printer

1 Answer

The cards are sticking


Hi There,

Im_useless:
0.126 is not a Magicard error number. On a Rio 2 printer, the error number will be displayed on the LCD display. It should look like 02:?? or 04:??, etc.

Are the cards feeding out of the hopper?
How far into the printer have they gone before you get the error?
Are any of the dye film panels printed before the card gets stuck?
Are the cards ejected when you click on 'OK'?

Guest:
The most common reason for the dye film sticking to the cards are if they already have overcoat printed on them (you can not print over overcoat). Also, if you are printing very dense images, try selecting 'ColorSure' mode in the printing preferences, Try reducing the YMC printhead power in printing preferences.

Nov 30, 2007 | Magicard Rio ID 2 Card Printer

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