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I have a WD MyBook 1 TB external hard drive that I cannot access. Receive an error message in Windows Explorer (Vista Home Premium) that the drive can't be accessed due to an I/O error. It shows up in Windows Explorer but when I try to access it usually locks up Explorer or eventually gives the above message. Is it possible to fix an I/O error? WD Tech Support said that error is caused by a disk partition problem and if I return the drive for warranty replacement I lose all the data. Garry Clarke

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First you can try here is to connect the device to a different USB port of your computer or try to connect it on a different computer and if it work fine you can back up all the data from that drive then after that have the drive replace.....

Posted on Jan 04, 2009

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Yes its a partition problem to get it back to work it must be reformatted again which will erase all the data

Posted on Jan 04, 2009

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on Jan 17, 2011 | PC Desktops

1 Answer

Seagate expansion 2tb


Cause:
This problem is caused by an issue with the Windows 7 Backup and Restore utility when using drives with 4K Logical sector sizes, which are found on WD 2.5 TB and larger external drives. This is different from an "Advanced Format" (AFD) drive which use 4K physical sector sizes. AFD drives should not cause this problem.

Solution:
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Warning: This tool will erase all data on your drive, so take the necessary precautions.
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1 Answer

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Wait and watch the drive light(s), especially on the external drive. When they stop flickering you should be good to go.

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