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The reality is, Best Buy will only swap parts. there are other vendors on the internet that will replace discrete components. Google for "laptop power jack replacement" to find options. it takes decent skills to do this kind of repair, so research well.
Red is for the left speaker, blue for the right and the copper one is the ground. Replacement 3.5mm jacks should be available at all hobby shops. Solder it yourself; the left wire goes to the central connection.
Is it the physical jack that is broken or just no sound coming out?
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