Question about Logitech Cordless Mouse

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Auto Scroll Stops working

I purchased a LX 7 Cordless Logitech mouse August, 2008. I set the scroll wheel to Auto Scroll and something happens while moving about in the IE7...the auto scroll quits. All other features work ok. I have to shut down my computer, reboot and the auto scroll returns. Please help me correct this problem without shutting down. Thanks, Robert Argo
ps: I checked for updated drivers and it said mine was upto date.

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  • 2 more comments 
  • rtargo20 Jan 04, 2009

    Thanks Worldvet for helping me with this aggravating problem. I followed your instructions and unchecked the Smooth Scrolling. So far it's working as it should. Will be in contact with you within the next 2 or 3 days as it should have messed-up by then if it's going to happen.

  • rtargo20 Jan 08, 2009

    Hello Worldvet, It's me again. The auto scroll died this morning. I turned PC on....wouldn't work...shut down...reboot...still will not work. I'm about ready to take this thing back. Hope you had a Nice New Year. Thanks for your help.

  • rtargo20 Jan 09, 2009

    Worldvet, I have Windows Vista Home Premium, 250GB, 2GB Ram with 23-bit. A Desktop made by Compaq Presario, Model SR 5310F. Sleep time is 4 or 5 minutes..I think. No Hibernation and do not have KVM switch. I really appreciate your helping me with this matter. Robert

  • rtargo20 Jan 20, 2009

    Hello Worldvet, Well it's Jan. 20, 2009 and my mouse acted-up. The Auto scroll, Cruze Up and Cruze down quit working. Had to shut computer down and reboot. Aggravating, Aggravating !!! My mind is made up...I'm taking this thing back. Robert

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Hello,

Would you be willing to try this solution although it alone may not immediately solve your problem?

Once you attempt this and let me know what results you have, I can then move to the next most likely place to examine.

You see, the problem is that the "properties" values for a scroll wheel are set in several different areas of Windows. Therefore, it would potentially be necessary to do down the list of them one at a time until the problem is discovered. OK?

First then, go into Control Panel, in this area is Internet Options (this applies to Internet Explorer an not Firefox, Safari or Chrome), go to Advanced Properties for Internet Explorer and you should find a check box for smooth scrolling. Un check that box and then reboot Windows.

Let me know if the problem repeats itself in the same amount of time or not. Once I have that info I can take you to the next option to troubleshoot. Be aware that this may take quite a while. I've been through this with my Logitech Mouse and I came down to having to remove and reinsert the USB cable time and time again.

So let me know your results.

Regards,
Worldvet

Posted on Jan 04, 2009

  • 2 more comments 
  • Glenn Rogers
    Glenn Rogers Jan 05, 2009

    Your welcome, stay in touch so we can nail this down for you.
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jan 08, 2009

    This time, try unplugging your USB plug and reinsert it and see if that cures your problem. If it does, you're in my club of frustration. Can't explain why that it so, but it is and I'm just as upset over it.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jan 09, 2009

    Let me know what Operating System you are on and if you are using a laptop or desktop and who made it and its model. There are some builds that allow one to set a property value for a USB port that allows the device to bring the OS out of sleep mode or not. A laptop can have conflicts with the touchpad.

    So, also include your Power Settings, such as tmie to Sleep Mode, time to Hibernation if you have that on. What could be happening, but its a real outside chance, is that the USB port is going to into a power saving mode and the reduced power to your mouse is affecting the features and this may be what's killing your scroll wheel after awhile.

    BTW, I have three different Logitech mice, one for everyday use, one for gaming where I can change pixel resolution for aiming, etc. and an old timer of a mouse that still works pretty good.

    In the long run, you option may be to get a MS Mouse. I have one of those too, but it just gave up and died eventually which doesn't make sense. The mouse did last a long time and I never had this problem.

    In my situation I just unplug and reattach as it is attached to a mullti switch where I use one mouse and keyboard to control four computers on the same monitor. This device called a KVM switch always seemed to be my issue. Are you using one?

    I'm not going to give up on this problem and I can bring some other experts in to confer when I have more information to go on. So don't give up on this, unless you just want to start collecting mice :)

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jan 09, 2009

    Thank for the four diamonds. That means a lot to those of us who answer the free questions.

    I'll see what I can dig up and get another expert in on this problem who has been doing this longer than anyone of us in here as he was in Subs during Vietnam and was they're computer guru on ship.

    In your case, knowing your on a Presario helps. That's HP's entry level PC and they often carry in engineering problems. Would you check on the back side of your desktop for a label that has the serial number. I want to be able to look up the configuration as sold. I have a profile at HP, Dell and others as I used to do a lot of field work for those companies until I broke my neck while cleaning out gutters. Thanks.

    We techs know that IE7 was a broken product on release and its never been really fixed. MS will be releasing IE 8 very soon and that may a solution in the long run. The cordless version of these mice are also problematic lately especially in Vista. We can hundreds of calls for help with those mice. I had one on the wif'e PC and eventually took it to the target range.

    The model number may be enough for me but go ahead and jot down the S/N anyway in case we need it.

    Usually these cordless mice have their receiver plug into a USB port, just confirm for me that that is so in your case too. Then let me know if you have this plugged in at the front of the tower or back and if on the back is it the sockets closest to the Green Mouse port and Purple Keyboard port. Then, did your cordless mouse come with a green adapter to plug it into the round mouse port?

    Thanks,
    Worldvet


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