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My computer does not recognize my modem so I can send a fax.

I have a Motorola Surfboard SBV 5120 modem. I want to set up and use Microsoft's Windows Fax and Scan program in Windows 7. I have used a USB cable to connect my computer to the modem, and an ethernet cable to connect the computer to the Linksys Router. I came up with the following link to update the modem: http://broadband.motorola.com/consumers/products/SB5120/downloads/542709-001-install-utility-b.exe, but it did not work. Apparently the link is inactive and the product no longer supported. Any suggestions?

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  • 124 Answers

2 completely different technologies.
FAX uses phone line (analogue) and router is digital.
It's one or the other.
Plugging what is essentially a modem into another modem was never going to work.
Scan and email is much faster and easier.
Or FAX to FAX through phone line.

Posted on May 14, 2017

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Posted on Jan 02, 2017

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Paeroa
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SOURCE: Motorola 5120 Surfboard

Yes it can happen after a reinstall.. You will need to go into the computer ie take the back off. Pull the modem out and put it back in in another slot exact to the one you pulled it out of. Try it again it will no doubt read this time.. It can only be done this way if you try to manually install a moderm it will load the standard one NOT your Modem. Goodluck!

Posted on Sep 09, 2007

  • 1 Answer

SOURCE: Need to hook up Belkin G wireless router to Motorola SB5120

I have a Motorola SB5100 Cable modem and i have a belkin N wireless ROuter..i have conncted the wire from modem to router and computer to router and it doesnt work??what do i have to do??

Posted on Feb 26, 2008

  • 3 Answers

SOURCE: Cannot set up Motorola Surfboard SB5120 modem

This usually means something is not correct with your incoming signal. If your cable wire into the modem is being run off an amplifier in the wall this could be effecting your service. If the signal is too strong the modem won't be able to communicate for internet.

You could check the incoming wire to see if it is running off an amplifier. If it is you would need to run a new line that is not on the amplifier. I would recommend comcast coming out to check the signal frequency and make the necessary adjustments.

Posted on May 04, 2009

  • 33 Answers

SOURCE: Motorola SB 5120. Can I connect the USB cable to

Certainly not. You just have to choose between the two.

Posted on Sep 07, 2009

  • 33 Answers

SOURCE: internet won't recognize our motorola surfboard

You need to register your modem with your cable provider. They will need the MAC address which is on the side or Bottom of the unit.

Posted on Jan 13, 2010

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Yes it can happen after a reinstall.. You will need to go into the computer ie take the back off. Pull the modem out and put it back in in another slot exact to the one you pulled it out of. Try it again it will no doubt read this time.. It can only be done this way if you try to manually install a moderm it will load the standard one NOT your Modem. Goodluck!

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