Question about NorStar M7310 Corded Phone

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When clients call in and get our main number, they get our new auto attendant message. When their call is routed to the next available line, they get our OLD auto attendant message which has changed. How do I get the system to use the same message for all lines?

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  • NorStar Expert
  • 277 Answers

Log into voice mail with password and go to AA/Lines and tell each line to use the same Table #.

Posted on Nov 05, 2012

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 38 Answers

SOURCE: Changing auto attendant's voice to be my own.

GBSA: Depending on which auto attendent you have, which is
an add on device to your phone system, you will either have to go to the actual unit and access it via a jack, some have built in CD mikes and re-record the message. The newer units have an access code that you dial from your extension unit allowing you to make the change from there. Thank You. Jerry

Posted on Feb 09, 2008

  • 1 Answer

SOURCE: Norstar M7310 auto attendant problem

As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.

Posted on Mar 16, 2009

cnavarro
  • 2460 Answers

SOURCE: How do I display my main number on all lines for caller id?

It's not in the maual, because it's not part of your phone system unless you have PRI trunks. On standard loop start central office lines, it's a function of the dial tone provider. Carl

Posted on Jun 10, 2009

consultel1
  • 860 Answers

SOURCE: I can not change the Auto Attendant Message

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

Posted on Sep 16, 2009

consultel1
  • 860 Answers

SOURCE: Norstar M7208, it's direct line number is diverting to another ph

It could be a simple as the phone has call forwarding to another extension set up on it or the direct line could also be programmed on the other set. Does the screen on the non- ringing m7208 display "forward to:xxx" or does it display the current day and time?

Posted on Jul 01, 2010

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NORSTAR M7310, AUTO ATTENDANT...main message is fine, but then I had a message that stated for XXXXX press 1, for xxxxx press 2, for xxxxx press 3, etc... I have lost that message I recorded and it has...


Check the greeting table for the line to find what greeting it might be using 1, 2, etc. this might be where your strange message is located and the AA is using it instead of the CCR 1.

Sep 30, 2013 | NorStar M7310 Corded Phone

1 Answer

How do you erase and change after hours greeting?dhalman


Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.

Feb 10, 2011 | Lucent PARTNER18 Corded Phone

2 Answers

Nortel T7316. We use auto assistant. Message picks up immediately. I want the receptionist to answer live and if she does not answer after a couple of rings for auto assistant message to kick in. How can I...


To change the number of rings enter Feature 983, if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant).
The 3 soft key selections GRTG, TABLE, and LINES
Press the LINES soft key
Enter the line number on the line you want to change ringing on (probably Line 1) and press OK
Press the TABLE soft key then the RINGS soft key
Press the CHNG soft key and enter in the amount of rings you wantand press OK
Press the NEXT key to go to the next line
Repeat the procedure for the remaining lines
Press Rls when finished

May 09, 2010 | Nortel T7316E 2-Line Corded Phone

2 Answers

Nortel 7316e: Need to change the auto attendant


To enter viocemail administration, press Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

Oct 27, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Change Auto Attendant message to Rollover Calls to Ext. 10 and 15


**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

Oct 10, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Calls routed to Mailbox message


Your autoattendant is programmed to be started on line one instead of all lines. If this is helpful, please post as such. Ask for details if needed

Mar 26, 2009 | Vodavi Starplus SP7314-08 Corded Phone

1 Answer

Night ring change the number of rings


Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

Feb 11, 2009 | NorStar M7324 Telephone

1 Answer

Automated Attendant not on everyone line


The below texts should help you.

**Found on page 9-8 of "Partner R6 Install and Upgrade Manual" so your system may vary slightly:

Use Line Assignment (#301) to assign all the lines that you want the auto attendant to cover
to extension X.

**Found on page 4-47 of "Partner R6 Install and Upgrade Manual" so your system may vary slightly:

To assign lines to a specific extension:
1. Press [Feature] [0] [0] [System Program] [System Program] [#] [3] [0] [1] at extension 10 or 11.
2. Enter the extension number to be programmed. For example, to program extension 15, press [1] [5]. The red light next to each button that has a line assigned is on steady; the red light next
to each button that has a pool assigned flashes.
3. To remove all existing line assignments, press [Remove] before selecting a line.
4. Enter the line number to be assigned. For example, to select line 1, press [0] [1].
5. Do one of the following:
■ If you want to assign the line to the first available button with lights, press [Next Data] until the
display reads:
Line Assignment 15 L01
1 Assigned
1 Assigned is the factory setting.
■ If you want to remove a line assignment, press [Next Data] until a display like the following
appears:
Line Assignment 15 L01
2 Not Assigned
■ If you want to assign the line to a specific button, press 3. A display like the following
appears:
Line Assignment 15 L01
3 Select a Button
Then press a button with lights to assign the line to that button. If you use option 3 after a
line already has been assigned, the line moves from the old button to the new button you
select.
6. Do one of the following:
■ To program another line for this extension, press [Next Item] or [Prev Item] until the line number
appears on the display. Then repeat Step 5.
■ To program another extension, press N P and begin at Step 2.
7. Select another procedure, or exit programming mode.

Feb 05, 2009 | Avaya Corded Phone avaparp18d

1 Answer

Change initial message on Axxess PBX


By initial message, I assume you are talking about the auto attendant message heard when dialing your main line

To change the message:
1.  Dial the voice mail extension number, then press "*" when you hear the greeting.
2.  Enter the system administrator mailbox number and password.
3.  The system will tell you how full the hard drive is...press "9" to skip and enter the system menu.
4.  Press "3" for the custom recordings.
5.  Then press "1" to record or edit the messages.

You will need to know the recording number of the message you want to change.

Sep 08, 2008 | Inter-Tel Axxess Corded Phone

1 Answer

Mitel IP5207


you will need access via the web browser to the 3300 esm (database). Assuming you have a user log on ... select all forms alphabetical and select multi-level auto attendant. This will list all auto attendant boxes. High light the required one and click change. You can now change the option 1,2.. dialables

Jun 16, 2008 | Mitel 5220 IP Phone

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